I understand the economic theory, but it doesn’t actually work like that in real life.
In the case of food: rather than pay higher wages to find, develop, and retain skilled workers, restaurants control “quality” by taking humans out of the equation as much as possible (lower-quality, processed, preserved, frozen, pre-made, micro-waved food). And as long as consumers keep paying for it, they’ll keep selling it, but it’s a race to the bottom, and the only people who win are corporations and shareholders, not workers or customers.
At Disney, the product (the experience) has diminished in quality while prices have increased. CM pay has not kept up with cost of living or with company revenues. And CMs ARE quitting because the wages are too low. Disney simply cannot find enough people to fill these low-paying jobs, and even when they can, CMs are finding that the job isn’t worth it and the unions are negotiating for more.
If Disney started CMs $20/hr. they’d have tons of applications. They’d be in a position to be very choosy about who they hire. They would not have to relax their standards, or sacrifice quality. They would not have to spend as much in training, they would have less turnover, provide better service, and safer, smoother operations that need less oversight.
And again, you, as a Disney customer, should not want any CM jobs to be considered “unskilled.” That’s a lie big companies tell to excuse paying and treating workers poorly. Every worker at a Disney park should be the best in the world at their jobs—and paid well for it—not compared to Old Navy, but compared to the best resorts, restaurants, and services in the world!