I’m sorry, I don’t follow. What person can’t be “in all those places at the same time?”
Because physically - you can't split yourself. If you have three different needs at the same time, whose to say those needs are all in the same place at the same time?
It’s not “ultimately more beneficial to have multiple employees,” that’s passé industrial revolution thinking, that treated workers as disposable single-function cogs in a machine. It’s labor management from one hundred years ago.
No, it's practicality. Why do manufacturers make it so anyone whose been through basic training can operate these million dollar rides? Is it because there is some secret cabel between Disney and amusement vendors to ensure CM wages are held down? Why don't they make it so only a trained machinist can operate the rides.. then we'd all ensure that ride operators will be highly paid roles.
In nearly every kind of business there is different levels of work needed - there is no secret Illuminati council preaching this - it's what every doer learns. You find yourself doing tasks that you could hand off to someone else so you can concentrate on a task that may require your unique skills. A hierarchy or branching of skills evolves and you match the people needed to complete those tasks. Is it as good of use of my time as an engineer to handle invoicing instead of doing product development? Or is it better for me to delegate that task out to someone who can do that work, but maybe can't do the same engineering work I can do. The accountant doesn't need to be as qualified as me, and they are more plentiful and cheaper to hire as well. Was that 1800s industrial revolution thinking - or just someone making better use of their time?
As your # of tasks scales, you may find it harder and harder to find enough people able to do a certain type of work, so you invest in ways to make that work simpler, so that you can find more people capable of doing the work. The unit and complexity of work is decreased so you can expand the type of person you can get to fill the need. Especially with scale, this is needed to be able to 1) get enough people and 2) do it in a more efficient way so you can grow.
When faced with challenges of getting enough qualified accountants to do taxes and to increase their throughput, companies like HR Block build software to reduce the workload, improve accuracy, and in turn reduce the skills needed to complete the task. This is not "passe industrial revolution thinking' - It's business competency and examples of how companies innovate to do more with less.
Nobody is talking about super heroes. I’m saying that if the person working a cash register is also trained in de-escalation techniques, you might have to pay them more, but they will be far more valuable to the company (and customer experience will be far better) than if they’re just a person scanning bar codes and swiping credit cards.
Here's a better example. What if every CM was an EMT... then anyone could give any guest instant care right? I mean, then we wouldn't have to have separate medical staff 'if we just pay them more'. No one does this... why? Because when you look at how often a role is needed and where... you may find it better to have an overlay that specializes in something where their utilization is higher and training others instead of specializing can be wasteful.
I mean, why not have ride operators also be the ride maintenance staff right? Or better yet, just have the maintenance staff be the ride Ops.... if only we could get ride of this passe thinking just think of the revolution we could have!!
An employee who learned to, say, manage crowds at the local mall isn’t the same as someone who’s been managing crowds for years at Animal Kingdom. Same skill on paper (what you might call an “unskilled position,” but worth much more to the customer experience. Add to that another skill that complements and adds even more value specific to the Disney experience, and yes, it absolutely makes that person more than “unskilled.”
Sorry - it does not. And it's proven every day when Disney onboards people with effectively zero background and trains and hones them into these roles. That reality doesn't say the AK CMs are equal to the Mall employee - but it doesn't change the use of the term of 'unskilled' labor. Nor does it mean the AK CM should be paid the same as the Mall employee - but they are still both termed unskilled roles because of the qualifications need to get the job.
Sort of. But when they start out the employment relationship, they begin by negotiating from a pretty weak position. Especially if Disney (and you, the paying customer) see them as merely “unskilled workers” who are interchangeable, disposable, and deserving of exploitation.
Know how that perception is changed? By demonstrating that the role can only be done by someone with XYZ prior qualifications or training. But the hard fact that these roles are filled with people without specific field training, specialized education or experience. You can keep dancing the emotional arguments about perception or old thinking... but these labels exist because that's what happens in the real world.. even at Disney.
See, you’re buying the story that big corporations are selling—that CMs want more money for the same job. They don’t! They want more money for the Disney-specific version of the job—the same job that is earning executives and investors millions and millions.
Uhh.. no. I never compared any jobs as equal - I said "there are plenty of better paying jobs or jobs that could allow people to do more than what Disney is offering" -- If you don't like what a Disney ride operator makes, why would insist on wanting to be a Disney Ride Operator? When I say "there are plenty of better paying jobs" that means the literal... GET A DIFFERENT JOB. Work Construction... Work as a Waiter... Work at WAWA.. whatever you find that fits your goals and you think you can achieve. Disney is not the end all be all.. and the longer it takes for people to realize that, the lower their wages will be.
Despite what you keep saying, I really don’t think you want working at Disney parks to be the same thing as working at Walmart.
Correct - and I never said anything that would suggest they should be equivalent. You make the false assertion that when I say 'other jobs' that they are similar or the same as Disney. No.. I'm saying GET A DIFFERENT JOB. None of these $15/hr front line CMs came in working roles that are Disney exclusive. They've decided they want to work at Disney... and in doing so, if they are not willing to leave, they are in a weakened bargaining position. What I said about the union is the same.. the problem with union negotiating is that you are negotiating for the job instead of negotiating 'will I work for you or not'. You've already lost the position of power by basically committing that you want to work there and are basically locked into working there. The union workers aren't leveraging the possibility of working for someone else in their negotiations. It's an ugly downside to collective bargaining.
