Heard a first hand account last night from a couple staying at Beach Club. They went to concierge to ask about something. While they were there a mom and her two young daughters came up. They had just gotten off the gondolas after being stuck for 3 hours. They had missed dinner and were starving. The Beach Club marketplace had literally just shut its doors, so the CM was basically like "sorry, we're closed", gave them a voucher for a taxi back to their resort (Pop) and sent them on their way. The guest/couple opened up the app and tried to find them open food options on property. I get that unfortunate accidents happen and it's just part of life (inside and outside of Disney). But this seemed like extremely minimal effort on the concierge's part. This doesn't seem like the level of customer service Disney has become known for over the years. Could they not have at the very least let them know room service hours, or even gave them some phone numbers of restaurants outside of property that might still be open? Instead this family just resolved themselves to eating a granola bar and going to bed on the last night of their vacation. It just seems to me that Disney could have put a little more effort into making sure this family's vacation didn't end on a sour note.