flynnibus
Premium Member
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News Disney Park Pass System announced for Walt Disney World theme park reservations
- Thread starter wdwmagic
- Start date
Q_Division
Member
That's very true and completely agree. If they can't "patch" the system to handle things like multiple/part used tickets etc. very quickly so the "average" customer can do it, it will create a lot of "overhead" for the CMs in customer services and probably a lot of "annoyance" on social media
flynnibus
Premium Member
Just going on the reports here... seems most people were able to get on the site by midday... the problem was not being able to complete their transactions.
DisneyOutsider
Well-Known Member
Taking your lead on that one.
I guess we now know where all the profit from those desert parties didn't go.
Q_Division
Member
That's almost certainly true and I see the same sort of issues at work. That said I do find it "disappointing" that a company such as WDC can't sort that out. That said if it's anything like work then you're always battling against someone in "management" who doesn't "get it"
flynnibus
Premium Member
And if you are an ops guy... you could point blame at the guy writing the requirements. Again, my comment was "when you read through all the scenarios people have here its eye opening for all the permutations their systems have to account for"
It wasn't about a pass for their service downtime.. but commentary about the complexities they face just implementing what would appear to be a simple request like 'require a reservation...' and its eye opening to see just how many variables and combinations customers can come up with.
In theory, Disney's move to expiring tickets (usable in only the fixed year) should simplify this as it reduces the number of variations people can bring to the table... but as a developer and product owner I find these rollouts so interesting to see what they face.
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Q_Division
Member
disneygeek90
Well-Known Member
Interesting. I guess that seems to confirm @Magic Feather 's comment from earlier that the tickets may have their own allotment of pools based on the 3 ticket/reservation type in the calendar. I guess that remains for the foreseeable future?
Kman101
Well-Known Member
So what happens if you have both an AP and a resort booking?
That's my question too. I'm capped at three already (I have a resort stay and am also an AP) so what does that mean for me on Friday? It's so confusing. I really hope these glitches get fixed. It's very confusing.
Yes
I'm betting you've been working on that SAP implementation for far more than 90 days though...and that you still have access to the experts on the legacy systems...
Kman101
Well-Known Member
Looks that way since reservations are for the duration of the park hours. WDWMAGIC said yes so that's good. I figured as much. They should know exactly how many people to expect.
Sep 2021
Kman101
Well-Known Member
If you have a resort stay and valid park admission you can book a park reservation through September 2021.
Goofnut1980
Well-Known Member
Yes. We have been doing this is waves for almost a year now. Started not the west coast, next go-live is July 20th and its all being done virtually instead of traveling and being in person. Luckily the legacy system is AS400 and many have used it over the years. Which helps make training a bit easier. It is fun though. My 6 months in LA was the best.. Disneyland every other day!