Disney CMs calling guests " Friends"?

LittleBuford

Well-Known Member
You must have a great time at WDW correcting Cast Members that they are, in fact, employees and their workplace is not a stage, before heading off to guest services waving a dictionary to complain that Magic Kingdom is neither magical nor a kingdom.
Hush, sir! It’s totally magical. (I’m not even joking.)
 

MickeyLuv'r

Well-Known Member
I mean, if we want to play semantic games, I don't think a "guest" is someone you charge hundreds of dollars per night to stay with you. That's a "customer."
It isn't a semantic game, it is the definition of the word, and found in every good dictionary.

Personally, I tend use customer in most of my posts over guest, because I agree that there is a marketing aspect to using the word guest.
 

Sir_Cliff

Well-Known Member
Leaving aside the question of whether either decision is bad or good, only one of them has any potential cost (i.e., the replacement of a stellar attraction with one that may turn out not to be as strong). The change under discussion here is of no detriment to anyone. Nobody is going to enjoy their time less because they’re not being referred to as “Ladies and gentlemen, boys and girls”, and some people actually will enjoy their time more as a result of the change.
Yes, I don't see why we can't all just live and let live. My personal take on this debate is that people are getting offended by Disney trying to be as inclusive as possible rather than actually being offended that they now say "friends" instead of specifying genders or introduce MSEP with "To all who come to this happy place..." instead of "Ladies and gentlemen, boys and girls..." Surely we can put politics and personal views aside for the day and accept that no-one should be made to feel bad or uncomfortable when enjoying a day at a Disney theme park if it can be avoided?
 

MickeyLuv'r

Well-Known Member
The difference is that there are those for whom being misgendered is a truly embarrassing or dispiriting experience. We’ve had members of this forum actually share relevant examples of such discomfort. The anti-“friend” brigade, by contrast, is simply driven by a distaste for the term. To my mind at least, the feelings of those who are truly affected should matter more than the feelings of those who merely dislike something as a matter of taste.
You keep saying that, and multiple posters - not just me- have attempted to explain regionalisms.

If it matters, the pronunciation of my name is always mangled. Nobody outside of my family gets it correct. For the most part, it has never bothered us, because we know the name is difficult. Even the obnoxious kids who intentionally mangled my name to try to get a rise out of me. Never worked.

This is tricky time. We should try to treat each other with respect, but that means doing our best to respect everyone, and that isn't easy. It is not as simple as saying one person's feelings matter over someone else's. If we are going to do better, then we have to do better. It isn't easy.
 

RobWDW1971

Well-Known Member
In regards to the removal of the long-time Disney tradition of saying "Ladies and Gentlemen, Boys and Girls!!!" before parades and shows, I find it hard to believe that anybody truly, honestly is either "offended" by it nor does it have a negative impact on their day. The removal of the traditional greeting was a solution in search of a problem and simply insults the intelligence of their audience.

Any person who would be offended (actually offended not just looking to be noticed on social media by complaining about something) would therefore by assaulted mercilessly throughout their day by restroom signage, clothing sections in stores, discount nights at your local bar, hair club ads, and the other endless examples of society recognizing the existence of ladies, gentlemen, boys, and girls making this amusement park greeting the least offensive moment of their otherwise offense-filled day.

Somebody earlier mentioned the Reddit threat "AITA?" - well, if you go to Disneyland and actually complain about "Ladies and Gentlemen, Boys and Girls!!! being said before the Main Street Electrical Parade - yes, yes you are.
 
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MisterPenguin

President of Animal Kingdom
Premium Member
not just me- have attempted to explain regionalisms.
I haven't heard it explained well. What region would 'friend' be taken wrong? The one person who mentioned it said it relied on the situation and context.

Where do you have be from such that when a CM says, "Friends, please step forward to the yellow line," that that will be taken as an act of aggression? Who and where are they from that they take offens?. Do you have any citations from a case in which a customer was referred to as 'friend' in a friendly way and the people from that region broke out into a fight? People from Sacremento? St. Louis? Amarillo? Flagstaff?
 

LittleBuford

Well-Known Member
I haven't heard it explained well. What region would 'friend' be taken wrong? The one person who mentioned it said it relied on the situation and context.

Where do you have be from such that when a CM says, "Friends, please step forward to the yellow line," that that will be taken as an act of aggression? Who and where are they from that they take offens?. Do you have any citations from a case in which a customer was referred to as 'friend' in a friendly way and the people from that region broke out into a fight? People from Sacremento? St. Louis? Amarillo? Flagstaff?
Exactly. It’s all about tone and intent. “Sir” and “ma’am” can also sound curt if said reprovingly.
 

Goofyernmost

Well-Known Member
They are just being contrarian to be contrarian. To be controversial and edgy.

It's silly.

There is nothing wrong with using 'Friend' or 'Friends' as a term of greeting to strangers, from an employee to guest perspective. Especially in a place like a Disney Park.

Anyone arguing otherwise is just being purposefully ridiculous. And frankly, no point discussing with them. They do not contribute in good faith.
I think it is incredible how so many people don't even try and understand what is being pointed out here. Friend is OK to us when addressing a crowd not an individual that you don't know. It sounds and feels awkward for a very good reason, it is an improper word to be used like everyone things it should be, with individuals. It's the english language, not something that everyone can just create their own definition of. No one is arguing about it's legitimacy to be use as a greeting to a group of two or more person but it is just as falsely identifying a single person as a friend when they are total strangers.

As I said before, I am not offended about it I am just annoyed by its improper use when it ain't got no reason to be that way.
 

Goofyernmost

Well-Known Member
WDW aleady uses folks though. BTMRR for one. It is charming in that context.
Yes, and BTMRR is a down home, backwoods type of attraction. It fits there and it really isn't all that awful to use in speaking to more than one person either. It is far more acceptable than Friend would be, but you wouldn't speak to an individual by saying, Hi there folk, would you? The point is not that being called friend is bad, it just needs to be used in a compatible situation and tone. And it is speaking to an individual that this thread is about and where the use is not correct.
 

MickeyLuv'r

Well-Known Member
Yes, I don't see why we can't all just live and let live. My personal take on this debate is that people are getting offended by Disney trying to be as inclusive as possible rather than actually being offended that they now say "friends" instead of specifying genders or introduce MSEP with "To all who come to this happy place..." instead of "Ladies and gentlemen, boys and girls..." Surely we can put politics and personal views aside for the day and accept that no-one should be made to feel bad or uncomfortable when enjoying a day at a Disney theme park if it can be avoided?
My take, having just reread the whole thread, is that most people responding here have said friend merely feels disingenuous, or something along those lines.
I earlier linked a Boston Globe article that explains this topic very well but purely in the context of Facebook. No mention of "Ladies and Gentlemen." I think we can agree that Facebook's use of friend has had a much wider impact than WDW using it.

I dunno, for a little while it was interesting to think about the meaning of the word and read different perspectives.
 

LittleBuford

Well-Known Member
Again. Who are you to determine what someone may or may not be offended by?!?
I’m referring to what people here themselves have posted. We had a mother share the experience of her teenage daughter, who was repeatedly misgendered and felt very embarrassed as a result. Contrast that with the complaints about “friend”—that it’s fake, creepy, etc. One of those perspectives—the one involving a person’s actual happiness—matters much more to me than the other, which boils down to an inconsequential gripe.
 
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TrainsOfDisney

Well-Known Member
It seems like you’re upset about ladies and gentlemen being taken out of recorded announcements? Those rarely use the word friends, but now greet “dreamers” “world travelers” etc.

“friends” is used by cm’s, typically when addressing a group of people. When quickly getting the attention of one person it may be used instead of sir or mam…. As in “hello friend, please wait behind the yellow line” - instead of “hello sir”
 
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