I'm glad to hear a couple of folks who have taken the initiative to contact Disney have done so and received a personal response back in the form of a phone call.
I was coming into this thread to voice some thoughts when i caught the last couple of posts regarding the phone call interactions, which was nice to see.
It is important to realize that Disney does indeed take such complaints seriously, especially when sent to a executive level.
It's all in your approach...and where you send your message.
I HIGHLY recommend that people take the time to actually write ( on paper ) and send via 'snail mail' ( via your local mailbox ) a letter covering your concerns.
A actual letter, sent through the mail, sent directly to one of the uppers at the Company makes a far bigger impact then just a e-mail.
I found this out myself on a personal level, and it was told to me many times previous to my experience.
A example to hopefully inspire others to write in -
After a letter was mailed in to a former Epcot VP expressing some concerns related to Epcot, within two days i received a phone call directly from him while i was at work.
Not his secretary....not a PR person...him alone.
He wanted to talk, as my letter had apparently struck a chord, and that we did for about 20 to 25 minutes about several things.
At the end of our beneficial discussion, i was told to expect a care package in the mail as compensation for my concerns.
My 'passion for the Park' he felt needed to be rewarded, and so he offered to send whatever i wished.
As my purpose for writing in was not at all with the intention of chasing after free giveaways, i humbly declined.
I was just glad to have the direct personal conversation alone, and felt satisfied that i had reached the goal at the time of voicing my concerns for the Park.
He however insisted i accept his gifts, to which i let him choose what to send.
Really nice guy...that ol' VP.
The next day, a overnighted FedEx box arrived full of 'free swag'....most of which was unique merchandise related to the Park.
I will admit it was of course a nice surprise and kind gesture, and those items became mementos of sorts related to the happening.
So sending a actual letter to the intended DOES get to them...and it IS read.
There is also a good chance it WILL get responded to.
Just be mindful about it.
The key is to do it in a honest, direct way but not in a rude way.
Don't be a jerk and mouth off...but also don't candy coat your words too much that your concerns lose their impact.
DO IT people.
GO FOR IT.
Sitting on our butts and doing nothing at all will result in just that - 'nothing'.
The dragon has spoken....
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