Sounds like the same issues I ran into at D23 2013. Nobody knew what line you were supposed to be in for what. Dumbest was for the FastPass they had for the panels (which was actually a good idea that I thought worked well). Day 1, hit the show floor when it opens, bee line to FP distribution. They have a huge row of employees seated at booths to distribute the FPs... And they are all doing nothing because the employees running the show floor aren't letting anyone in line, and they don't know why. There's a huge empty queue not being used. Expo people have no idea what to tell the growing throng of angry expo go-ers. Finally people just ignored the show floor people and filled the queue anyways and started going up to the FP people and the FPs started flowing. So it wasn't like the system wasn't up yet, or they couldn't be distributed before a certain time. Nobody had any idea why they weren't lining people up or what to tell people.