ford91exploder
Resident Curmudgeon
You don't actually understand how the process works... At all. If an animatronic breaks it is still repaired (in place or backstage) by Disney staff. Many attractions have maintenance areas for doing this exact type of work and Central Shops still has a large animation shop where figures from around WDW (and beyond) are worked on. Many custom parts are ordered from garner holt but the work is done by Disney staff.
That does not square with the public announcements as well as the fact that Garner Holt took over the complete spares inventory, I suspect what is happening is those employees doing the repairs are actually Disney badged GH employees.
Here's a thread from 2012
http://forums.wdwmagic.com/threads/garner-holt-takes-over-disneys-mapo-division.841186/