Both times I've been to DLP I've not had that experience with CMs. Whenever I hear stories of "rude CMs" (which are always inconsistent) I know there's more than one side of the story, and it usually involves a failure on the part of the foreign tourist to understand local customs (like saying "bonjour" to get someone's attention, and then waiting for them to say "bonjour" back before asking a question). I imagine those used to Japanese service would be disappointed by what passes for customer service in the USA.
Regarding the English comment, some DLP CMs are even from the UK, so you're statement of "definitely not true" is well...definitely not true.
DLP CMs have recently gone through extensive retraining to improve their service as part of the broader effort to improve the overall quality of the resort. There's also a youtube campaign called "We are Disneyland" that highlights CMs in different roles throughout the resort to show that some do in fact care about their work (or at least will say so in front of a camera).
As to Ford's point, the idea that France (which sees more international visitors than any other country in the world) inherently hates tourists is nonsense.
