News Crazy fight in Toontown

[Amidala]

This video was sickening but I do worry that being in CA Disney’s hands are tied to a very scary degree. Everyone sues for everything now and the media has vilified police officers so how much do you really expect Disney security to do? It’s just the trickle down of laws and policies that have set CA back. We always see officers at DTD, has Disney ever paid officers to patrol inside the parks? Given the huge financial incentives to keep tourists bringing in money to the city you’d think they’d do what cities and sports stadiums do and pay for officers.

I really doubt this has...literally anything to do with the lack of response from security. Disney security is very far removed from broader, cultural discussions about abuse of power from police. It's the job of security to get involved, and both the onlookers and victims expected security to get involved. Who in this scenario are you suggesting would sue, apart from the abusers themselves? And what chance would they have of winning, especially with video footage of the assault? Any allegations from these people would be a complete nonstarter and Disney knows it. I'm sorry but none of this makes any sense.

Disneyland security needs to be better trained and better prepared to handle scenarios like this, and to respond in a timely manner....that's all there is to it.

 

[TP2000]

Disneyland security needs to be better trained and better prepared to handle scenarios like this, and to respond in a timely manner....that's all there is to it.

Exactly. Disneyland security's response was not just ineffectual, their hands off approach allowed the fight to drag on for several more minutes while more people were assaulted.

It's also interesting to me that there were multiple manager types there within the first minute or two, and they also did nothing but wander around and watch.

It took paying customers to get involved, put themselves in harms way, and get the fight controlled. That's not okay.

 

[drizgirl]

This video was sickening but I do worry that being in CA Disney’s hands are tied to a very scary degree. Everyone sues for everything now and the media has vilified police officers so how much do you really expect Disney security to do? It’s just the trickle down of laws and policies that have set CA back. We always see officers at DTD, has Disney ever paid officers to patrol inside the parks? Given the huge financial incentives to keep tourists bringing in money to the city you’d think they’d do what cities and sports stadiums do and pay for officers.

Disney's hands are only tied if they tied them themselves. Being afraid of litigation is no excuse. I've always heard they have a crack team of lawyers so I'm sure they could handle it.

Unless of course the reputation of the legal department is as overstated as the reputation of their security team.

 

[Hakunamatata]

Most people actually dress pretty decently, I’ve found. I think the price hike has helped.

Well if you think running shorts and cur offs so tight butt cheek is showing is decent then I would agree with that statement.

 

[mickEblu]

Honestly I don’t understand what has Busta Rhymes all ed off. He used to be such a fun loving guy.

 

[TP2000]

The response from Disney has proved that the cubicle farmers are really earning their paychecks today.

I love the part about "immediately removed". I don't think the cubicle farmers know what the word immediately means.

The video is four and a half minutes long and the CM's did nothing.

 

[GingerGirl3]

I really doubt this has...literally anything to do with the lack of response from security. Disney security is very far removed from broader, cultural discussions about abuse of power from police. It's the job of security to get involved, and both the onlookers and victims expected security to get involved. Who in this scenario are you suggesting would sue, apart from the abusers themselves? And what chance would they have of winning, especially with video footage of the assault? Any allegations from these people would be a complete nonstarter and Disney knows it. I'm sorry but none of this makes any sense.

Disneyland security needs to be better trained and better prepared to handle scenarios like this, and to respond in a timely manner....that's all there is to it.

There’s a reason that stores do not get involved with shoplifters. There’s a reason people are saying CMs are taught not to touch guests and that responses are very different in FL. No one at Disney Security is going to be ignorant of what would happen if there was a video of them physically intervening and what the narrative on TV would be afterwards. They know everyone has a camera in their pockets. Unfortunately in CA the bad guys win all the time in lawsuits. Cities know how much it costs to defend suits so they settle. You really think that guy yelling would have a problem suing Disney for his “injuries” if they’d laid a hand on him? Disney would’ve settled and he’d have taken the money.

 

[Californian Elitist]

We were always told to call/radio Reedy Creek in the case of an emergency, not call 911. WDW essentially has its own medical & emergency response team which can be deployed and on the scene much faster than the Orlando police. I'm assuming there's no equivalent over at DL, and know security CMs there aren't empowered to actually touch guests and directly involve themselves in conflicts. Like people I have said, the response time was fine...the lack of direct action once they arrived on the scene not so much.

DL does have their own response teams.

 

[drizgirl]

DL does have their own response teams.

Maybe they were off for the holiday weekend.

 

[DisneyGigi]

I feel so sorry for those kids. All of them that witnessed it but especially the kids of the family fighting. What terrible memories of something supposed to be so joyful.

 

[TP2000]

This has hit the national news this afternoon, from coast to coast. New York media has declared it as "going viral".

https://nypost.com/2019/07/08/watch-families-wild-brawl-at-disneyland-goes-viral/

https://www.latimes.com/local/lanow/la-me-ln-disneyland-brawl-video-20190708-story.html

https://www.foxnews.com/travel/family-booted-disneyland-brutal-fight-film

The original YouTube video has had 1 Million views already.

 

[Parteecia]

In 1977 I was working parade crowd control in front of what is now Jolly Holiday. "This is a walkway, please keep moving." A big drunk man got in my face and said, "What if I don't?" Before I even had a chance to respond, 2 security men swooped in and carried him away. In the back of my mind I still thought it was that way. This is a sad eye opener.

 

[Tony the Tigger]

Honestly the reality is just that this is a cultural problem. It's very likely this behavior is accepted in the community this family comes from.

I’ll be generous and just call that “perilously close” to racism.

 

[s8film40]

While I don't know much about DL policies I know WDW has a policy of not getting involved. Security is basically just supposed to watch and give instructions. Some more seasoned security CM's are much better at being forceful in their demeanor while not actually doing anything. I witnessed a similar incident once where the security guard basically did nothing and when people approached her asking her to do something she simply said she can't. Eventually a bicycle guard showed up and threw down his bike and started yelling, and while he didn't get physically involved his actions and demeanor were enough to stop the fight. I've known CM's who have been reprimanded or even lost their jobs due to trying to break up a fight. Staying out of the way and doing nothing is the best way to keep your job at Disney.

 

[yeti]

The things you see on the other side of the Disneyland railroad tracks...

 

[DanielBB8]

Sorry, you don't intervene in domestic violence. Let the security officers handle it. They should be better trained. IF not, the police should be called and the perpetrators incarcerated. The victims will very likely not press charges. That's why getting involved will not work. Innocent bystanders getting involved will likely get it on both sides. The domestic violence victim is more battled tested than the typical good Samaritan. She will take his side when pressed. He will dismiss domestic violence as justified by the "weaker" woman. Just stay out of it.

 

[mandelbrot]

I'm still waiting for someone here to blame this on the fact that Disneyland now sells alcohol.

 

[Tony the Tigger]

I'm still waiting for someone here to blame this on the fact that Disneyland now sells alcohol.

That happened already.

 

[TROR]

I’ll be generous and just call that “perilously close” to racism.

I would be hesitant to label it racism if I were you. Let’s not ignore that there are poverty communities where the people have no education where this kind of behavior is accepted and takes place. It’s not an issue of race, but one of class. Fortunately, at least here in the United States, class isn’t permanent and these communities just need some help to escape poverty. Instead of chanting racism and pretending these problems don’t exist while they get worse, we need to figure out a way to actually help these communities.

 

[Amidala]

There’s a reason that stores do not get involved with shoplifters. There’s a reason people are saying CMs are taught not to touch guests and that responses are very different in FL. No one at Disney Security is going to be ignorant of what would happen if there was a video of them physically intervening and what the narrative on TV would be afterwards. They know everyone has a camera in their pockets. Unfortunately in CA the bad guys win all the time in lawsuits. Cities know how much it costs to defend suits so they settle. You really think that guy yelling would have a problem suing Disney for his “injuries” if they’d laid a hand on him? Disney would’ve settled and he’d have taken the money.

People are saying Retail/Custodial/Attractions/QSFB/etc. CMs are not permitted to intervene...not Security CMs who are hired with that exact purpose in mind. This video was taken specifically because security failed to respond, and the fight escalated. If security had arrived on the scene ASAP and instantly taken action, the reaction (on forums like this as well as on social media) would not be what it is right now...It's very fortunate this video was taken for posterity, because it puts pressure on Disney to improve their system and ensure guests aren't endangered again going forward due to their negligence. Having explicit evidence of this kind of altercation is generally seen as a good thing.

Disney is not the underdog here, and has plenty of money to defend itself in the unlikely event men who were FILMED assaulting people in broad daylight decided to press charges because Security escorted them out...which, again, is what security exists to do. Now if you told me the women who were attacked multiple times on Disney property decided to sue because Security didn't come to their aid, that's IMO a totally sensible claim...but not a scenario where Disney should be considered the "good guy" to their "bad guy." And even if Disney did settle, that money is a drop in the bucket to them compared to literal bodily harm.

Also, Disney stores very much do get involved w/ shoplifters...Merch/Retail CMs obviously aren't going to climb over the counter and personally handcuff someone for handing them a counterfeit bill, but will immediately call security once the shoplifter has left and provide a description. I've been directly involved in scenarios where shoplifters were caught BY SECURITY and escorted out. This just further illustrates my point...most CMs are not trained to deal with criminals, Security is. That's why we call them.