Complained About New Parking Fees

SourcererMark79

Well-Known Member
In the Parks
No
What happened when airlines began charging for checked baggage? Food? Did people complain? Did they still check a bag or pack less to avoid the fee? Complaining takes more mental effort than adjusting your own ways to adapt to change.
 

Goofyernmost

Well-Known Member
I dislike the parking fee (IMO a cash grab) if you still like going to WDW 1. voice your objection via email tell them you will spend less in the parks 2. if you stay on site voice your objection upon checkin 3. adjust your spending -- less spending in the parks, less souvenirs. Since your driving bring your own food cut back meals to one in the park or drive off site. As a consumer to certain degree you can compensate for WDW cash grab/industry standard
Very good advice and a way to turn a "cash grab" into a "cash loss" for Disney. The biggest is the leaving the site to have your meals. That will eat up that parking fee in just one meal. I have never found any of the food onsite to be anything but mediocre. Some good, but, nothing spectacular. So I guess this can be turned into the gift it was claimed to be. One can find out that immersion doesn't mean or apply to what you are eating. (other then a Mickey Bar) Overpriced does not mean quality or quantity. Unless they are serving mouse fillets, the immersion is difficult to find in most of the Disney dining locations. However, the lazy nature of most humans means that they will gladly pay gross amounts to avoid putting any perceived effort into anything.
 

John park hopper

Well-Known Member
Very good advice and a way to turn a "cash grab" into a "cash loss" for Disney. The biggest is the leaving the site to have your meals. That will eat up that parking fee in just one meal. I have never found any of the food onsite to be anything but mediocre. Some good, but, nothing spectacular. So I guess this can be turned into the gift it was claimed to be. One can find out that immersion doesn't mean or apply to what you are eating. (other then a Mickey Bar) Overpriced does not mean quality or quantity. Unless they are serving mouse fillets, the immersion is difficult to find in most of the Disney dining locations. However, the lazy nature of most humans means that they will gladly pay gross amounts to avoid putting any perceived effort into anything.

Yes, it does take some effort, being old school (product of depression grandparents and parents) call me frugal (wife calls me cheap) I will make the effort. Disney food is not the reason I go and charging me a parking fee will drive me (literally) off site to eat at less expensive places and many times better food. Next trip 2019 will see how it goes
 
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Goofyernmost

Well-Known Member
Yes, it does take some effort, being old school (product of depression grandparents and parents) call me frugal (wife calls me cheap) I will make the effort. Disney food is not the reason I go and charging me a parking fee will drive me (literally) off site to eat at less expensive places and many times better food. Next triply 2019 will see how it goes
I have not stayed onsite for many years and I don't find it anymore of an effort to take a mouse break and head offsite for dinner. I look forward to the distraction and ecstatic about the money savings makes me giddy. I go back to the park after and am recharged and anxious for the evening. I didn't have to work my meals around a ride, when I had no impending places to be, I would go to dinner at a place that I had that desire for at that moment not months ago trying to guess what I would be in the mood to eat. The feeling that you use so much of your time in travel is strictly myth. It takes no longer then making your way to an ADR. Breakfast at a buffet before going to the parks is inexpensive and plentiful. So I do have lunch at a QS while there, but, that is usually the extent of any onsite eating I will ever do. (except Mickey Bars, did I mention them before?) Staying offsite has enabled me to pay the same thing for two or more trip then people currently pay for one visit onsite. I don't feel that I have missed anything at all.
 

s8film40

Well-Known Member
I agree if you don't like this you should complain and also if you feel inclined vote with your wallet and make choices to avoid this fee. I think it's worth looking at Disney's position though to get an idea of how they likely will respond to complaints but may not say it outright. The real problem is Disney is a very late adopter to hotel parking fees. Almost every other hotel at least in the deluxe range already does this. If they were an early adopter or even in the middle somewhere they would probably be watching for what the guest reaction to these fees would be and possibly adjusting. However with all the other other hotels doing this they likely feel very confident with the decision. I think they've probably already decided that if you're the type of person to compliain about a ~$20 parking fee than you're probably not the type of customer they want anyway.
 

smile

Well-Known Member
I think they've probably already decided that if you're the type of person to compliain about a ~$20 parking fee than you're probably not the type of customer they want anyway.

ideally, companies don't want any customers that will complain - just pay.
and complaints about anything can come from anyone - it may just be about principle.

i'm not talking about going out of one's way to be knit-picky, so filter that stuff...
but if someone's bothered by something they're paying for enough to think it might be worth saying something, they probably should, is all.

just because mickey loves you doesn't mean you shouldn't speak up... like one should treat any institution taking your money for services
- everyone has the right to not to care, but it's regressive to give crap to someone that may unless you work in the effected customer service department :joyfull:
 

John park hopper

Well-Known Member
I agree if you don't like this you should complain and also if you feel inclined vote with your wallet and make choices to avoid this fee. I think it's worth looking at Disney's position though to get an idea of how they likely will respond to complaints but may not say it outright. The real problem is Disney is a very late adopter to hotel parking fees. Almost every other hotel at least in the deluxe range already does this. If they were an early adopter or even in the middle somewhere they would probably be watching for what the guest reaction to these fees would be and possibly adjusting. However with all the other other hotels doing this they likely feel very confident with the decision. I think they've probably already decided that if you're the type of person to compliain about a ~$20 parking fee than you're probably not the type of customer they want anyway.

A quick web search found there are many- many hotels in major cites who offer free parking so I would say parking fees may not be the overall industry standard and using that as justification by Disney may be a stretch
 

Goofyernmost

Well-Known Member
A quick web search found there are many- many hotels in major cites who offer free parking so I would say parking fees may not be the overall industry standard and using that as justification by Disney may be a stretch
It's a huge stretch. Cities have limited parking space and massive parking garages have to be built to accommodate. parking. They have a legitimate reason for charging.. Disney does not. They already have ample parking and have designed their room fees to cover maintenance. No excuse at all for charging other then someone wants to upgrade their Mercedes.
 

s8film40

Well-Known Member
A quick web search found there are many- many hotels in major cites who offer free parking so I would say parking fees may not be the overall industry standard and using that as justification by Disney may be a stretch
I was referring mostly to the deluxe resorts. Try finding a four diamond resort that has free parking.

I think they were just in a bad spot with the moderates and values. They needed to charge for the deluxe but didn’t want to give the other hotels an advantage over the deluxe properties.
It's a huge stretch. Cities have limited parking space and massive parking garages have to be built to accommodate. parking. They have a legitimate reason for charging.. Disney does not. They already have ample parking and have designed their room fees to cover maintenance. No excuse at all for charging other then someone wants to upgrade their Mercedes.
It has nothing at all to do with physical parking space. For example if you want to have a four diamond or higher hotel, valet parking is a requirement. You then have to pay to sustain that valet operation, meaning you need to charge some reasonable rate to cover the costs. As those rates rise and if self parking remains free eventually less and less people will use the valet service meaning eventually its unsustainable. Not to mention at a certain point it becomes nearly impossible to hire people of any quality as only a handful of guests are using the service they’ll be making close to or at minimum wage. So the only two alternatives are to just start pouring money into a part of the business that is losing money or raise the self parking rates to lower the effective valet rate and increase business to a sustainable point.
 

s8film40

Well-Known Member
Just did -- web search typed in 4 star hotels with free parking 7 popped up with many more listed. Looks more and more to me like a money grab
First of all I never said all, I said most I think it’s fair to say more than 90% of the four diamond hotels charge for parking. Also I’m not defending Disney just pointing out how what they are doing is in line with the industry and how that likely gives them the point of view to ignore complaints about the parking charge. Secondly would you care to share the ones you found?
 

Goofyernmost

Well-Known Member
I was referring mostly to the deluxe resorts. Try finding a four diamond resort that has free parking.

I think they were just in a bad spot with the moderates and values. They needed to charge for the deluxe but didn’t want to give the other hotels an advantage over the deluxe properties.

It has nothing at all to do with physical parking space. For example if you want to have a four diamond or higher hotel, valet parking is a requirement. You then have to pay to sustain that valet operation, meaning you need to charge some reasonable rate to cover the costs. As those rates rise and if self parking remains free eventually less and less people will use the valet service meaning eventually its unsustainable. Not to mention at a certain point it becomes nearly impossible to hire people of any quality as only a handful of guests are using the service they’ll be making close to or at minimum wage. So the only two alternatives are to just start pouring money into a part of the business that is losing money or raise the self parking rates to lower the effective valet rate and increase business to a sustainable point.
Try finding an actual 4 diamond resort at WDW. You don't pay for diamonds there you pay for mouse traps. It doesn't matter even a little bit about what others do. Remember your parents saying... well if they jumped off a cliff would you do that too? They didn't need to, they were not hurting for revenue, they already had included the cost of parking in their room rates from day one and all they want is every damn nickle you have. Go ahead and give it to them... I will not.
 

eliza61nyc

Well-Known Member
r
- how on earth does 'pay it or don't go' lead to anything productive at all?

silence is acceptance, and, in most cases, encouragement of poor behavior

yes, twdc is a business focused on money, but why is it that so many fans appear to forget whose money?


lol really? do you own a small business? serious question. If you own a business and people suddenly stop supporting your business, believe me, you are going to find out why and you are going to do it quickly.
Now many of us are not saying don't complain to the company (complaining here does absolutely nothing) but if you write a letter complaining about a fee and then continue to pay that fee, how likely do you think a company is going to rescind the charge??

Now me, I always say I vote with my dollars, I'm more of an "action" type of person. If something irks me I'm more inclined to think of ways to change or mitigate the thing that irks me. If it's an upcharge I immediately don't htink to write a letter, I think of "how can I get out of paying this charge" and usually for me that means NOT participating in that particular activity. I am not giving Disney 20 bucks to park my car in my resort lot. I'm just NOT going to do it. so I either stay on my dvc points or stay offsite or don't go.

Yes you are right it is "our" money but as many have said, basically what happens when you email or write the mouse world? you get a canned response saying "thanks".

So I guess the question is how effective do you think writing the mouseworld about your (not you specifically)/our displeasure and then still paying the parking fee is?

I also realize that for some visitors it's a matter of degrees, is an extra hundred bucks worth losing sleep over in the grand scheme of things?? Probably not. Depends on your perspective.
 
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s8film40

Well-Known Member
Try finding an actual 4 diamond resort at WDW. You don't pay for diamonds there you pay for mouse traps. It doesn't matter even a little bit about what others do. Remember your parents saying... well if they jumped off a cliff would you do that too? They didn't need to, they were not hurting for revenue, they already had included the cost of parking in their room rates from day one and all they want is every damn nickle you have. Go ahead and give it to them... I will not.
https://www.aaa.com/diamonds/diamond-awards

List of Four and Five Diamond Resorts at WDW (I included the non Disney ones since Disney views them as their competition):
Four Seasons Resort Orlando at Walt Disney World Resort (5 Diamond)
Walt Disney World Swan Resort
Disney's Contemporary Resort
Disney's Polynesian Village Resort
Disney's Grand Floridian Resort & Spa
Disney's Yacht Club Resort
Disney's Animal Kingdom Villas-Jambo House
Disney's Wilderness Lodge
Disney's BoardWalk Inn
Disney's Beach Club Resort
Disney's Animal Kingdom Villas-Kidani Village

I'm not in disagreement with you, I'm just trying to be objective. I do not think Disney should care about these standards. They are Disney resorts and are really in a very different category. I've even made this statement directly to some of the hotel GM's and executives. They just don't see it that way and they feel they need to maintain these ratings. I used to work for the valet company and on a weekly basis I put together spreadsheets and revenue reports and I can say it's not unusual at all to break even or show a loss. Parking is not included in the room rates or if it is it isn't passed along to the parking operations. Personally I think Disney should have footed the bill just a little bit, this is why the DVC free valet ended sometime ago because they weren't willing to. So I'm not agreeing with it, I'm just saying this is the train of thought and events that lead to these fees and it's not at all unique to Disney.
 

John park hopper

Well-Known Member
First of all I never said all, I said most I think it’s fair to say more than 90% of the four diamond hotels charge for parking. Also I’m not defending Disney just pointing out how what they are doing is in line with the industry and how that likely gives them the point of view to ignore complaints about the parking charge. Secondly would you care to share the ones you found?

Hyatt Regency Grand Cypress Lake Buena Vista AAA 4 Diamond rated free parking found several others
 

s8film40

Well-Known Member
Hyatt Regency Grand Cypress Lake Buena Vista AAA 4 Diamond rated free parking found several others
I don’t see anything listed but they do seem to have fees.
8D0987A1-0ABF-4E08-8D4E-1830837B463C.jpeg

Also this one seems to be more recent:
https://www.tripadvisor.co.nz/ShowU...tt_Regency_Grand_Cypress-Orlando_Florida.html
 

John park hopper

Well-Known Member

s8film40

Well-Known Member
Go to AAA diamond rated hotels Hyatt Regency is listed with others-- now they do list resort fees but no parking fees

copied from their web site
Outdoor, heated outdoor.
Parking
On-site (fee) and valet.
Yeah it’s a little hard to find directly on their site but I found it. They charge $22/day for self parking and $31 for valet. Here’s the link for you:

You have to click where it says map and directions.
https://m.hyatt.com/mt/www.hyatt.com/un_our_hotel?spirit=vista&language=en
 

Goofyernmost

Well-Known Member
https://www.aaa.com/diamonds/diamond-awards

List of Four and Five Diamond Resorts at WDW (I included the non Disney ones since Disney views them as their competition):
Four Seasons Resort Orlando at Walt Disney World Resort (5 Diamond)
Walt Disney World Swan Resort
Disney's Contemporary Resort
Disney's Polynesian Village Resort
Disney's Grand Floridian Resort & Spa
Disney's Yacht Club Resort
Disney's Animal Kingdom Villas-Jambo House
Disney's Wilderness Lodge
Disney's BoardWalk Inn
Disney's Beach Club Resort
Disney's Animal Kingdom Villas-Kidani Village

I'm not in disagreement with you, I'm just trying to be objective. I do not think Disney should care about these standards. They are Disney resorts and are really in a very different category. I've even made this statement directly to some of the hotel GM's and executives. They just don't see it that way and they feel they need to maintain these ratings. I used to work for the valet company and on a weekly basis I put together spreadsheets and revenue reports and I can say it's not unusual at all to break even or show a loss. Parking is not included in the room rates or if it is it isn't passed along to the parking operations. Personally I think Disney should have footed the bill just a little bit, this is why the DVC free valet ended sometime ago because they weren't willing to. So I'm not agreeing with it, I'm just saying this is the train of thought and events that lead to these fees and it's not at all unique to Disney.
Heck, I know what the train of thought is, it's just that in this case it is the wrong thing to do. It is the wrong way to show appreciation for the people that spend more then a night in a 4 diamond resort, but, also buy overpriced meals, high priced park tickets and are basically the cream of fandom. Some things just aren't the right thing to do for the long haul. I thought that going to multi diamond resorts was because besides a room with a bed, there were perks and that many things were part of those perks. Urban areas are justified simply because of space available, but, not Disney that should be as it always has been, something that one would expect because of what they pay for that privilege of staying at a high end resort.

I don't believe that parking wasn't part of the justification for the room rates or that the resort doesn't get charged to maintain their own parking areas. That is the way it has worked for almost 50 years and has shown no sign of profitability suffering from it. It is an unnecessary charge and only punishes those that don't submit to the sequester philosophy the Disney promotes. Principle wise, yes, if it is better for me to drive my vehicle here and I get penalized because it takes up a small rectangle of space that has existed for years and years and no additional cost have been incurred today in relation to yesterday... then I will not support it. I will not support them. I will still go to the part that I feel still offers me a value for my money... that being the parks. Otherwise I would advise Disney executives to not hold their breath waiting for me to cough up any more to cover their over calculated bonuses. They will be quite bluish in color before it shows up.
 

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