rct247
Well-Known Member
It's not exclusive to Disney. It's not new. It's not really one specific reason for it, but it more noticeable and true.
It's honestly a variety if factors, but I wish as a society it was better.
I see it when I order at a fast food restaurant when they bark through the speaker box and are on their phone with no smile at the window when you pay. I see it with a Disney when Cast Members are half in their costume without a name tag on walking into work. I see it when retailers are blocking asides to load in product without thinking of the customer.
Disney still has stand out moments, but I also see that other places have theirs as well like Chickfila with friendliness, Buccees with cleanliness, Dunkin with a good rewards program. But I've also had poor experiences at places decades ago too.
It's honestly a variety if factors, but I wish as a society it was better.
- Generational differences in job loyalty and what people expect from a job in return for what they put in
- Globalism with more exposure and competition to other jobs, benefits, wages, and opportunities.
- Do less with more, profit driven executives
- More extreme environmental conditions like working in horrid heat and humidity
- Personal baggage with more employees dealing with hardships that they being to work rather than leave at the door, including a rise in anxiety and nuerodivergent people
- Relaxed hiring screening practices due to the volume of people needed to fill positions
- Rude and entitled customers created by relaxed society standards mixed with high expectations due perceived value and unrealistic commercial promotions
- Reduced accountability and discipline for poor attitudes or performance often exacerbated by inexperienced managers, lack of manager engagement within an operation, and/or limitations based on corportate policies or union contracts
- The telephone game effect when it comes to passing key values, expectations, best practices, and standards to new employees
- Proliferation of accessible technology like cell phones, smart watches, social media, earbuds, etc.
- Reduced employee connections to a brand (less likely to want to also enjoy visiting that location outside of work).
- Laziness and human nature to always looks for ways to cut corners (not just at work)
- Communication and cultural differences with a more global and mixed consumer base leading to strained interactions and frustration
I see it when I order at a fast food restaurant when they bark through the speaker box and are on their phone with no smile at the window when you pay. I see it with a Disney when Cast Members are half in their costume without a name tag on walking into work. I see it when retailers are blocking asides to load in product without thinking of the customer.
Disney still has stand out moments, but I also see that other places have theirs as well like Chickfila with friendliness, Buccees with cleanliness, Dunkin with a good rewards program. But I've also had poor experiences at places decades ago too.
