Iger, Slappy and Dmaro are why we are here today. Did the pandemic hurt them? a little, but they also took advantage of the pandemic to offload things that cost Disney money.
Disney+ is a good product, I do question some of the new content created for D+, mainly Star Wars. But hey what do I know other than my own likes for streaming.
Parks are run down, it's been obvious. Maintenace is down, it's obvious. Food quality is down, it's obvious. Re-theming resort rooms is horrible, it's obvious. Capacity HAS been down since the 90's, it's obvious.
The above- thought they had the Midas touch-especially after the pandemic when there was "unprecedented" demand for parks. Price gouging was, well obvious.
They all chose to remove services- The Disney Difference, to line the coffers instead of relying on steady growth and protect the Brand. They wanted the quick buck, and a lot of it. When I see soot all over the friendship boats, trash in the nooks and crannies of the parks and the lack of power washing the ride Q's out on a regular basis, it's obvious.
Don't get me wrong- SWGE is impressive, just wish ROTR it wouldn't break down EVERY time I visit. GOTG is by far the coolest coaster ever rode, There's more likes-but ill end it here. Parks, some resorts have been construction sites for years, they are good at tearing things down, but suck at getting things re-built, it's obvious.
Don't get me started on Disney Signature Service either- especially Club Level