Originally posted by Eljay
In April, I had a smelly room with bad mildew stains in the bathroom at Port Orleans Riverside. I got an apology at the desk during check out, nothing more. We only stayed one night there. Never again. It's deluxe all the way from now on. There really is a big difference.
Originally posted by GenerationX
When we arrived at the Beach Club in July, we were given a room without a daybed, which was something I had specifically asked for when I made the reservation. I called the Front Desk, and they said there were no other rooms available. I asked to speak to a manager, who found an equivalent (but with a daybed) room.
Originally posted by RobFL
Just making sure you're clear on this...
Daybeds are a requested but not guaranteed item, like adjoining versus connected rooms. They do their best to accomodate, but its never guranteed, the person on the phone making ressies (was it CRO?) should have explained that better.
-Rob
Originally posted by The Mom
I would think that the front desk would realize that if someone requests a daybed, it's because a guest has to sleep in it. I've stayed in many rooms with a daybed, and 99% of the time I haven't used it. However, if I had a 3rd child, it would become a necessity rather than a "request." Where would the child sleep? On the floor? Also, if people request adjoining rooms, it's usually because they're trying to abide by the rules. ( although I wouldn't be terribly upset if it couldn't be done; I know this is more difficult for the room assigner) Again, some requests are just that; others are true requirements. Most deluxe hotels will bend over backwards to see that "requests" are honored. Some will do it without anyone asking! (Like the time at the Clift Lodge in Snowbird when my SIL, BIL, and 2 kids were given a room adjoining ours when they casually mentioned on check-in...at 2AM...that we had arrived a few days earlier)
I guess that's why people start "whining" when their rooms are sub par...they're paying for a deluxe hotel and sometimes are getting Motel 6 service. (although I have usually been quite pleased with my room...sometimes the "view" is better than others, but that's the luck of the draw, and I think complaining because you got what you've paid for..standard room, no view...is tacky.)
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