Angry Disney Employee Fail - at Carousel of Progress

[captainkidd]

If it were me (and again, this is based on me and not whatever Disney procedure is):

I'd have stopped the show, gone into the theater, apologized for the inconvenience, offered to let anyone who wanted to leave the option, reminder people calmly they should remain seated, and restart the show.

I'd be shocked if any part of the Disney procedure lists "Yell at every guest in rude, sarcastic tone until they do what you ask of them."

Here's what I have an issue with - From everything we know about the CoP, once a guests stands up the carousel stops. Whether this is sensors or CM's doing their job and watching the theater. So, at what point, were these guests in serious danger? I think this is more a case of a CM getting ed off at guests for being stupid (completely understandable) and reacting in an unprofessional manner (completely unacceptable.)

 

[the-reason14]

Exactly how were they in danger?? And please do not try the "The building could have crushed them" defense. The rotation stops the very moment the door opens. So, come on, let's hear how they were in danger.... :shrug:

All they did was screw up the other people's show. That makes them idiots. Not corpses. So I think it is YOU that is missing the key point. They were both wrong. (I need to put that phrase into my clipboard so I can call on it as needed.)



LOL :ROFLOL::ROFLOL::ROFLOL: Good one. :wave: :lol:

For the most part he did, it's not like he was cursing or anything. And he did say please so that counts for something. Better than what I would have probably said, despite all the magical Disney training.

 

[the-reason14]

Still the problem is that it DOES move and if it should happen to be in that cycle as you try to exit then it could be deadly....and since it is an entire building in motion I am certain it does NOT stop on a dime!

But it's not constantly moving, and to some guests seeing the Exit signs may think they can....well exit. It doesn't take much brain cell usage to realize you won't be at the same place if you do, but not all guests utilize any of their brain cells while on vacation. But the point is a ride stopping is different from Cop stopping.

 

[The Mom]

Let's keep personal insults out of the discussion.

And for the record, I watched the clip a few times and did not hear what I would consider yelling at any point. Raised voice? Yes. Exasperation? Yes. Yelling? No, not in my opinion.

Many of you have must have led very sheltered lives, and didn't grow up when large families were the norm - that sounded like my parents' (and every parent in the neighborhood) normal tone, which they had to use to be heard over all of the kids making noise. Of course, normal parenting back then would be considered child abuse or neglect now. :lookaroun

 

[captainkidd]

Many of you have must have led very sheltered lives, and didn't grow up when large families were the norm - that sounded like my parents' (and every parent in the neighborhood) normal tone, which they had to use to be heard over all of the kids making noise. Of course, normal parenting back then would be considered child abuse or neglect now. :lookaroun

I'm from a big family, was the only boy of 5 kids. You can bet, I received my share of yelling. Honestly, I'm not sure how that applies to this case though. Neither one of my parents should ever work for Disney in a million years. They're both too mean.

 

[The Mom]

I'm from a big family, was the only boy of 5 kids. You can bet, I received my share of yelling. Honestly, I'm not sure how that applies to this case though. Neither one of my parents should ever work for Disney in a million years. They're both too mean.

It applies in defining "yelling." The line between speaking loudly/raising your voice to be heard VS yelling is a matter of opinion, which is formed by personal experience. I didn't see/hear any yelling in the video, which is a major factor in some people determining whether or not the CM was out of control - I believe the words "going postal" and "psychotic" were actually bandied about prior to my editing.

 

[G00fyDad]

It applies in defining "yelling." The line between speaking loudly/raising your voice to be heard VS yelling is a matter of opinion, which is formed by personal experience. I didn't see/hear any yelling in the video, which is a major factor in some people determining whether or not the CM was out of control - I believe the words "going postal" and "psychotic" were actually bandied about prior to my editing.

My problem with him was not how loud he was saying it but what he was saying and the attitude he had in his voice. He truly sounded like a punk that was just at the end of his rope. He could have handled that situation far better than he did. I understand that some people here are making the case that he did the right thing but of course we have all wanted to lose it like he did with people from time to time. But you cannot do that when you are in a position like his dealing with people. It just cannot happen and should not be tolerated. I have heard CMs come across the PA system and forcefully tell guests to remain seated or to stop using flashes. They did it forcefully and loud enough that the behavior stopped. But they did not act like a child when doing it and because of that no one else left or even got upset. By acting the way he did he caused far more people to get up and leave. He should have completely stopped the show and had CMs go into the rooms with the lights up and tell everyone to sit down and wait until the show is over to get up or that they could leave right then.

 

[captainkidd]

It applies in defining "yelling." The line between speaking loudly/raising your voice to be heard VS yelling is a matter of opinion, which is formed by personal experience. I didn't see/hear any yelling in the video, which is a major factor in some people determining whether or not the CM was out of control - I believe the words "going postal" and "psychotic" were actually bandied about prior to my editing.

Eh, as you said, matter of opinion. But as Goofydad said, it wasn't just the volume, it was the tone of his voice.

 

[plaz10]

Let's keep personal insults out of the discussion.

And for the record, I watched the clip a few times and did not hear what I would consider yelling at any point. Raised voice? Yes. Exasperation? Yes. Yelling? No, not in my opinion.

Many of you have must have led very sheltered lives, and didn't grow up when large families were the norm - that sounded like my parents' (and every parent in the neighborhood) normal tone, which they had to use to be heard over all of the kids making noise. Of course, normal parenting back then would be considered child abuse or neglect now. :lookaroun

I'm not going to lie...when listening to the video I thought "was that it?" I was waiting for him to start yelling and say "SIT THE F*&% DOWN" or something. I don't even think the video was worth posting except for the humor in the CM telling people to stay seated and the stupidity of people getting up and walking out. :brickumb.

The man was trying to enforce the rules. Can't blame the man for doing his job. His job was to try to keep everyone seated and safe. Clearly he needed to stress the importance of sitting down. Who cares how immediate/serious the "danger" is for getting up - IT'S THE RULE. It's not dangerous to cut in line but that doesn't make it OK.

"If he gets up...we'll all get up..it'll be anarchy!" (breakfast club, anyone?)

 

[The Mom]

Eh, as you said, matter of opinion. But as Goofydad said, it wasn't just the volume, it was the tone of his voice.

Which is still a matter of opinion. I didn't view it the same way as you two did. The tone didn't bother me, and he didn't come across as a punk to me. It wasn't a big deal, and I would have directed all of my anger at the guests who ruined my experience, not the CM. But that's just my opinion. :shrug:

 

[Unomas]

That was probably after several "nice" requests to be seated. Guest fail, not Disney.

 

[dr_teeth90210]

Which is still a matter of opinion. :shrug:

That's what these boards are all about, right?

The cm was obviously acting like a jerk and ,hopefully, was terminated.

 

[blm07]

I do think it's bad show when people in one theater are standing up, and the entire ride has to hear the spiels. Each theater should have it's own separate PA, and then after the CM talks to that theater alone, everyone could get a nice little 101 spiel. Just imagine hearing father over the speakers: "The Carousel of Progress was Walt's own idea from beginning to end, he loved it, but mother has to change her clothes because I accidentally got paint all over her rump. The rat race will continue in just a few minutes. Please remain seated."

If it were me (and again, this is based on me and not whatever Disney procedure is):

I'd have stopped the show, gone into the theater, apologized for the inconvenience, offered to let anyone who wanted to leave the option, reminder people calmly they should remain seated, and restart the show.

And then you'd be in trouble because you left your position in which you are probably required to keep your eyes on the monitors.

 

[dr_teeth90210]

Many of you have must have led very sheltered lives,

On the flipside, many of you must have lived hardened lives, where you were constantly yelled at and disrespected as a child. All of the verbal abuse and tirades built up an emotional callus thus making you immune to such confrontations.

We go to Disney to feel like a child, not be treated as one.

 

[peter11435]

We go to Disney to feel like a child, not be treated as one.

Then you shouldn't act like one.

 

[captainkidd]

Then you shouldn't act like one.

I saw some people in there doing just as they were told. Why were they part of those getting yelled at?

 

[rct247]

That's what these boards are all about, right?

The cm was obviously acting like a jerk and ,hopefully, was terminated.

Both CMs whose voices were heard in the video are still working and were not terminated.

 

[plaz10]

Then you shouldn't act like one.

TRUTH. 100% agree.


Are we really aruging that the CM was wrong for telling guests what the rules are? The rule is - don't get up during the show. If you get up during the show - you're breaking the rule. The CM was doing his job...enforcing the rule. Let it go, people.

 

[captainkidd]

TRUTH. 100% agree.


Are we really aruging that the CM was wrong for telling guests what the rules are? The rule is - don't get up during the show. If you get up during the show - you're breaking the rule. The CM was doing his job...enforcing the rule. Let it go, people.

Oh my God!!!! Nobody is arguing that the CM was wrong for telling the guests what the rules are. It's the manner and tone in which he did so.

As I said earlier, where do you draw the line? Would it have been ok if he had said "EVERYBODY SIT DOWN AND SHUT THE F*** UP!!" just because he was frustrated?

 

[Crush Dude!]

This thread will never lead to an agreed outcome!

Was the cm's frustration warrented? Yes
Technically is this allowed? No
Should the cm be disciplined? Hard to call but both sides can be argued
Were the people wrong to move? Most definitely

This could be arguued about indefinitely! There will be no agreeing on opionions between everyone!