The thing that makes me angry is that used to be included in the "Behind the Scenes Tour". I paid good money because I wanted to see that. When I made the reservations it was still working that way. The tour went in the back door and went along side the grid that holds them all and they were supposed to do the morning, before the performance, run through and the tour was going to be able to watch it. When we got down there, we were told that part of the tour no longer existed because some clever person jumped the retaining wall the day before, and was wondering around in the show sections (hopefully, it wasn't you Martin ). So, I'm guessing the lawyers decided that the solution to that problem was just don't offer it anymore. If it wasn't for the fact that the tour guide CM was cute as anything, and somewhat of a flirt, I would have complained and asked for my money back. But, I remained quiet even through the wardrobe design and creation part that was as interesting to me as watching a pimple form. Actually the tour was quite good, in spite of my lack of costuming interest, but, I can't deny that I was completely bummed out by what happened. That occurred in the early two thousands, 2002 or 2003, I think.
As much as I dislike frivolous complaints, in this case, I think you'd be justified in talking to management, and getting some portion of the tour price refunded.
You paid for a complete experience, but were only allowed to have a truncated version of it thanks to some other idiots bad behavior.
(hopefully, it wasn't you Martin )
Might have been Hoot and Chief. They once stayed in Horizons for an 8-hour stretch.