thehowiet
Wilson King of Prussia
Tom Staggs answers to the survey were secretly intercepted and are listed below:
1.) DLR has too much ...;Hourly capacity
2.) Thinking back to your most recent visit, what surprised you in a bad way; Too many things for people to do requiring too much operational overhead to run
3.) DLR doesn't have enough ...; Up charge events
4.) What did you bring with you that you wish you didn't bring?; Low expectations and came away too impressed
5.) Thinking back to your most recent visit, what surprised you in a good way?; With so much quality, there's ample opportunity to make drastic cuts everywhere
6.) DLR is too ...; Costly to operate in comparison to our Orlando property
7.) What do you wish you had brought with you?; Magic Band and my scissors to slash expenses
8.) If DLR really cared about its Guests, it would stop ...; Letting them have so much freedom to do what they want during the day
9.) If DLR really cared about its Guests, it would ...; Take control away from the guests and let us decide what's best for them and manage their day. Guests are stupid.
Right now Iger is printing this out so he can put a gold star on it and give it back to Staggs. Employee recognition is very important to Bob, obviously.