A Spirited Perfect Ten

[AEfx]

If a custodial CM is finished with their area, they should be going to another area to help. There's always something that needs cleaning up with the savages trekking through the parks nowadays rather than trying to take the place of the entertainment dept

And by the time they radio in to find out where, walk over there, find out what still needs to be done, it will be time to turn around and walk back to clock out for the day.

This is like the towel animal thing - it takes ten seconds to do, yet folks hail the reduction of it being some win for more cleaning in the rooms.

The only thing that is truly going to have a measurable impact on that is hiring more people. Taking away the little touches is not going to do that whatsoever, it takes away those little bits of "magic" that folks say is the Disney difference, and lowers employee morale because it's nice to have something to do for a few minutes in your day that you get to see directly affect guest enjoyment.

 

[Funmeister]

Why does "stuck in a time warp" jump into my mind. And you guys talk about people making up reasons why Disney is right... seems like a whole lot silliness about why Disney is wrong as well. Nice try though!

If you are ok with non-equity "entertainers" drawing pictures on the ground then you are more than welcome to keep spending your time and money doing so. I never said Disney is wrong. If they can get off cheap "satisfying" people like you with a water picture and towel animals then there is no reason for them to hire real entertainers.

When I was in Guest Relations, before towel animals and water pictures, you would not believe the amount of guests demanding that Disney add those to the parks. Oh wait...that never happened ever. Ever.

 

[Tigger1988]

When I was in Guest Relations, before towel animals and water pictures, you would not believe the amount of guests demanding that Disney add those to the parks. Oh wait...that never happened ever. Ever.

Yet the small unexpected touches that no one ever asked for is something people here lament about the "old WDW".

But then people turn around and complain that there's Frozen everywhere. Well, if we're just going to fulfill guest demands...

Silly logic.

 

[Funmeister]

And by the time they radio in to find out where, walk over there, find out what still needs to be done, it will be time to turn around and walk back to clock out for the day.

This is like the towel animal thing - it takes ten seconds to do, yet folks hail the reduction of it being some win for more cleaning in the rooms.

The only thing that is truly going to have a measurable impact on that is hiring more people. Taking away the little touches is not going to do that whatsoever, it takes away those little bits of "magic" that folks say is the Disney difference, and lowers employee morale because it's nice to have something to do for a few minutes in your day that you get to see directly affect guest enjoyment.

I can recall two experiences where my room had no washcloths but a stupid towel in the shape of a cat. No excuse. Also, it takes longer than 10 seconds.

BTW you said in the beginning of your post that it "takes ten seconds" but later in your post you said "it's nice to have something to do for a few minutes in your day." So, which is it? BTW-Part II - It takes a little longer than a "few minutes."

 

[Funmeister]

Yet the small unexpected touches that no one ever asked for is something people here lament about the "old WDW".

But then people turn around and complain that there's Frozen everywhere. Well, if we're just going to fulfill guest demands...

Silly logic.

Towel animals and water pictures are not the same type of "unexpected touches" of old WDW. Service where the Cast give a crap is what the old style service is all about. Much cheaper to distract guests with Mickey stickers, towel animals and water pictures than providing above and beyond guest service. Not the same thing at all. If you cannot see it then you clearly have not experienced how true service is provided Disney or non-Disney.

Disney used to be an industry leader...now they follow the pack. That says enough right there. (They have publicly stated this so this statement is based what came from them and not just made up.)

 

[AEfx]

I can't help but think that numerous individuals in the fan community are taking my information, mixing in some from a few others here (like @marni1971 and @PhotoDave219 ) and putting forth all sorts of plans and speculation regarding what Disney will be spending on in its reBRANDing and redeveloping The Corpse of The Disney-MGM Studios. I suppose I/we should be flattered, but I just don't think it is ethical to take information from others and not credit where it came from.

The information you provided about Iger being on site and possibly having a meeting with the BoD isn't even being mentioned by the non-WDWMAGIC article - so I don't think it is anything that you need to take personally. Perhaps folks who offered information about the contents of the meetings, like @wdw71fan , are also their sources as well.

 

[Tigger1988]

Towel animals and water pictures are not the same type of "unexpected touches" of old WDW. Service where the Cast give a crap is what the old style service is all about. Much cheaper to distract guests with Mickey stickers, towel animals and water pictures than providing above and beyond guest service. Not the same thing at all. If you cannot see it then you clearly have not experienced how true service is provided Disney or non-Disney.

Disney used to be an industry leader...now they follow the pack. That says enough right there. (They have publicly stated this so this statement is based what came from them and not just made up.)

Yup, I and everyone else who dare disagree with you is just a rube who hasn't experienced the real Disney. Gee golly I'm glad you're here to show us the way.

 

[Funmeister]

Speaking of today being the 4th of July....

Morocco was the first nation asked to be part of World Showcase at EPCOT Center because they were the first nation to recognize the United States as an independent nation. The reason it was not built for park opening is because they had input in the pavilion design and it took up most of the space in World Showcase. They had to go back to the drawing board which eventually led to what we have today. Sounds like a great story and I believe it as this was told to CM's during a Q&A I attended with Dave Smith. Maybe he was jerking everyone's chain but I believe it.

 

[AEfx]

BTW you said in the beginning of your post that it "takes ten seconds" but later in your post you said "it's nice to have something to do for a few minutes in your day." So, which is it? BTW-Part II - It takes a little longer than a "few minutes."

Ten seconds to make one animal, yes - when one knows how to do it, it's really no different than folding a towel the "normal" way. It's like origami - if you have to sit and read instructions yes, it takes a long time, but when you are skilled in it it only takes seconds.

And yes, doing it in multiple rooms throughout the day would add up to a mere few minutes out of an entire work day.

In any case, you will not see a measurable difference in the cleanliness of your room. If you are disappointed with the cleaning service, be sure to take that up with the front desk as that's the place to air specific instances of anecdotal concerns.

 

[Funmeister]

Yup, I and everyone else who dare disagree with you is just a rube who hasn't experienced the real Disney. Gee golly I'm glad you're here to show us the way.

Lol...no..not trying to prove anything. I know what I experienced and I know the stance of the company. I make my statements based on the information I know. I never said you are wrong but if you lack confidence to the point of allowing my statements to affect you thinking a different way then...GOD FORBID! lol I voiced my opinion and statements were made. Am I not allowed to debate? If not then what is the point of celebrating the holiday we are celebrating today???

 

[Tigger1988]

Lol...no..not trying to prove anything. I know what I experienced and I know the stance of the company. I make my statements based on the information I know. I never said you are wrong but if you lack confidence to the point of allowing my statements to affect you thinking a different way then...GOD FORBID! lol I voiced my opinion and statements were made. Am I not allowed to debate? If not then what is the point of celebrating the holiday we are celebrating today???

No lack of confidence here, I was mocking your claim that I and others must not know "true service" from Disney or anywhere else because we disagree with you.

Did that not come through?

 

[Funmeister]

No lack of confidence here, I was mocking your claim that I and others must not know "true service" from Disney or anywhere else because we disagree with you.

Did that not come through?

Clearly not. The naivety of some on this thread makes it challenging at times. You are right...I should not have said you have not experienced service but try to determine what level of service. From the comments made I can image not very high. Well, hopefully you can experience that one day and get a better understanding about what this all about. I appreciate your feedback though. Thanks!

 

[AEfx]

No lack of confidence here, I was mocking your claim that I and others must not know "true service" from Disney or anywhere else because we disagree with you.

Did that not come through?

I get you, LOL - and I just learned a lesson. Don't click that "ignored content" button to give benefits of the doubt. One just ends up feeling silly after.

 

[roj2323]

Right. Not debating it was used internally and on costumes of Custodial CM's. The point is that the position is not
"guest services." Sure they are there to help but they are not making dining reservations or comping tickets. Custodial "Guest Services" is NOT the same as WDW Guest Relations and should not be confused.

I respect your opinion but,
You are confusing guest services with guest relations. Custodians are the first line of defense in maintaining a happy enjoyable park. We are the ones that keep the park clean but we are also the ones who help people find there way, walk people to first aid when they need help, we are the ones who call in safety and maintenance issues, we are also the ones who replace that Mickey ice cream bar that your little one dropped, the ones that keep you safe when you are drunk and acting stupid.…

And sure the other cast members can do everything the custodians can do to ensure a happy enjoyable park but custodians are the only ones who can leave there location to do it and we are also generally the only cast who guests can have an extended conversation with.

In short custodians do a heck of a lot more than clean toilets and trash cans and they are most deffinitly worthy of the title guest services.

 

[the.dreamfinder]

That is what I was talking about.

It reads like 90% came from this site mixed in with 10% speculation/wishful thinking.

"Uncle Walt"

 

[Cesar R M]

A very Happy July 4th to all in this MAGICal realm.

I admit I'm surprised there are no breathless phased closing threads. Summer and July 4th falling on a weekend. Nothing yesterday. Nothing today. As near as I can tell, nothing at UNI as well.

I'm going to start wondering about it being crazy busy in O-Town all the time now (it really isn't .... just compared to say 1985 or 1995 it's busier) if we can't even get capacity parks on the July 4th weekend!

or people smarted up and do not want to expend that much of money, for crowded parks?

 

[Cesar R M]

So, Inside Out won't open in Germany (home as you know to my beloved 'Angie' a high-level official) until October, but Minions has already opened. And since it was close to 100 there today (nope, no global warming at all!) she sought refuge in a theater. Said it was good, but not great. I guess I'll see it when it comes out since I have no real desire to see Terminator (Arnold and I have a bit of a history ... yes, really! ... Can't wait to see that in the Twitverse).

I honestly think the Terminator movie was also affected by the "meh, another badly done reboot" issue.

Anyone remembers that other crappy reboot. ROBOCOP?

speaking of crowds..
Jurassic World is now above 1.2 Billion worldwide..
WOW!

It destroyed Avengers big time.

Makes you wonder.. will it surpass avatar??

 

[Cesar R M]

But for that, I cannot blame the greed of the Mouse, but rather the ignorance of the consumer.

you actually have to blame both.
GREED + client stupidity.

 

[Cesar R M]

Yeah. Still a waste of time. Sorry. Disney did not have it the first few decades of operation and those were the most "magical" experiences ever to be had at a Disney park in Florida.

No need for explanation of what it takes to be "certified" to be able to do the drawings. I am not questioning that and respect your ability. You can leave a guest with a smile without the art. DIsneyland did not have it when it first opened and I would say it turned out pretty good.

I also have to disagree that there are not too many GSM's that would allow CM's to do nothing (including water paintings) on the clock "waiting to go home." If they do then they are a poor leader and should be re-evaluated.

What good is it to refer someone as a Custodial Guest Services Cast Member if it is internal? If the guest does not know that is what you are (which you are not because that is why they have Guest Relations at each park) they would publicize it.

I looked and no mention of "Guest Services" here: http://parksjobs.disneycareers.com/careers/custodial-jobs

this post is so facepalm worhty that the only real answers would be an image macro.. sorry @PhotoDave219

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[Cesar R M]

The naivety of some on this thread makes it challenging at times. You are right..

wow, really?
dude.. have you tried to stop and read the nosense you're writing today?