A Spirited Perfect Ten

Shaman

Shaman

Well-Known Member
Bairstow said:
I think rapid changes or additions to Animal Kingdom are about the least likely thing anyone needs to worry about.
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I can see The Good Dinosaur having a presence at Dinorama. The design of the dinos seen in the trailer reminded me of the ones you see all over 'rama.

But, you're probably right.
 
PhotoDave219

PhotoDave219

Well-Known Member
Nubs70 said:
However, some industrial engineer is applying 6 sigma and is reaching for a non paying/non CM entrance rate of <4ppm. Meaning if just 1 non paying/ non CM enters the park during the targeted time span, that is one too many.
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Shame none of those six Sigma people will realize the damage they're doing to employee morale. You're already starting with a front line of people who really aren't exactly what you would call "guest service professionals" to begin with… Taking away their benefits simply gives them less of a reason to care & do a good job.
 
Disneyhead'71

Disneyhead'71

Well-Known Member
The Tuna said:
with a name like Disneyhead'71 that is sad. Could you resist a big giant Star Wars land though? My fear for WDW is they may be losing out on the Potter generation. where do you think they will be taking their kids first? I have faith they will start building out again in the swamp and we will all be saying how great the new head honcho is.
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I'll certainly go for a day when Star Wars opens but it's looking like 2021 before that opens. Toy Story Playland won't do it though. I'll also go see Avatarland in 2017. As a local to have a plan to go to Disney parks 2 days over the next 6 years isn't all that impressive too me.
 
hopemax

hopemax

Well-Known Member
PhotoDave219 said:
I'll get into this more at the end of the month/quarter but animal kingdom truly is "the little thing park that could"... They're showing steady and solid numbers, crowd wise.

The nighttime additions can only help.
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No kidding. I am amused by how the discussion around Animal Kingdom has changed so much. It's no longer the derided half day park. It's the park with great, consistent theming, good attractions, doesn't require an uber plan of attack, and a nice place to just hang for a little.

The park hasn't changed. But everywhere else has (loss of identity at Epcot, loss of things to do at DHS, crowds at MK). Some say people don't care about such things, but they do, and respond accordingly even if they don't verbalize that it does matter.
 
Nj4mwc

Nj4mwc

Well-Known Member
ParentsOf4 said:
Early in my career, ethics was considered an essential part of every executive's training. Being a good "corporate citizen" meant treating customers, employees, and the community with respect.

Current ethics training focuses on not breaking the law. Any behavior beyond that is fair game.


Ethical behavior is more than just not breaking the law.

Today's corporations no longer can be counted on to behave ethically.
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This is changing, i am currently an MBA student set to graduate very soon and ethics has become a large part of the cirriculum. I had at least 2 classes on ethics as well as plenty of other classes including it and real ethics not skirting the law, so hope fully there is hope for the next generation of execs
 
EPCOTCenterLover

EPCOTCenterLover

Well-Known Member
CDavid said:
When your numbers are otherwise growing, it can be harder to see the effect of all the guests who are fed up with declining quality, stagnant parks, and steep price hikes and thus take their vacation dollars and time elsewhere. But that cannot continue forever.



No. People share their faith because of their wisdom, when they have their priorities straight.



How many times does it have to be said that justified criticism and disappointment are not the same thing as "hate"?

You are critical of something when it means enough to you that you care what happens - pretty much the exact opposite of hate.
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I cannot LIKE this post enough!
 
Shaman

Shaman

Well-Known Member
PhotoDave219 said:
Shame none of those six Sigma people will realize the damage they're doing to employee morale. You're already starting with a front line of people who really aren't exactly what you would call "guest service professionals" to begin with… Taking away their benefits simply gives them less of a reason to care & do a good job.
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I recently checked into a Disney hotel, usually no problem. I was a little annoyed that the online check-in right to your room thing didn't work out, but it was a blessing in disguise because the room we were assigned was not ideal. So we ask the CM if another room was available. The CM picked up the phone and dialed whoever...eventually he clearly says to the other person on the phone "I'm tired, almost time to go. Can't wait to get out of here". Now, this is normal small talk amongst coworkers, but I found it really off that the CM did this in front of me (the guest).

I could relate, I work with the public frequently, so I wasnt offended or anything...and he was real helpful and satisfied my room change. But hearing that made me wonder about morale...which does affect guest interactions.
 
hopemax

hopemax

Well-Known Member
*Raises hand*

I don't know that. If AK IS becoming the place to go when you are at WDW (ahead of Epcot/DHS), and Avatarland is successful, it's going to need additional capacity improvements sooner, rather than later. Given the time it takes to do anything. Otherwise it will become crammed MK part deux.

EDIT: But I agree we don't have to worry about them, because WDW will have allotted all the AK funds to the current stuff.
 
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Shaman

Shaman

Well-Known Member
Mike S said:
I would hope for a total replacement of C&H if it was considered for DinoLand.
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Yes, preferably with a land that does Dinosaurs more justice.

hopemax said:
*Raises hand*

I don't know that. If AK IS becoming the place to go when you are at WDW (ahead of Epcot/DHS), and Avatarland is successful, it's going to need additional capacity improvements sooner, rather than later. Given the time it takes to do anything. Otherwise it will become crammed MK part deux.
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Imagine the sea of people trying to cross the bridge into the Oasis. It will make Main Street after Wishes seem like a...cake walk.
 
Nubs70

Nubs70

Well-Known Member
Nj4mwc said:
This is changing, i am currently an MBA student set to graduate very soon and ethics has become a large part of the cirriculum. I had at least 2 classes on ethics as well as plenty of other classes including it and real ethics not skirting the law, so hope fully there is hope for the next generation of execs
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I can say my experience was also the same during my MBA classes. The problem will arise once you try to apply this revived ethical focus while reporting to those with diminished ethical focus. I still haven't figured that out yet. I think this is a generational issue that will be around for a long time.
 
culturenthrills

culturenthrills

Well-Known Member
Nubs70

Nubs70

Well-Known Member
PhotoDave219 said:
Shame none of those six Sigma people will realize the damage they're doing to employee morale. You're already starting with a front line of people who really aren't exactly what you would call "guest service professionals" to begin with… Taking away their benefits simply gives them less of a reason to care & do a good job.
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Employee morale is nowhere near the radar when it comes to Business Process Optimization.
 
hopemax

hopemax

Well-Known Member
Nubs70 said:
Employee morale is nowhere near the radar when it comes to Business Process Optimization.
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What is on it? Because I swear ever transaction I have with a CM takes FOREVER. To do simple, basic things even. They A. aren't confident in what they are doing B. Move with the molasses speed, of oh, crap I have to actually work C. Or even the "good" ones are yakking up a storm so my simple purchase takes 5 minutes because they aren't focused on what service I actually NEED from them at that moment, and want to know all about my day (maybe to cheer up theirs?) as the line stacks up behind. A simple, "enjoying your day, where are you from," fine. But not the hold my item in your hand, not scanning it or taking my money while you pelt me with questions.
 

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