A Spirited 15 Rounds ...

TeriofTerror

Well-Known Member
Okay, here are my notes on this. Background: Text in gray is a reader email. It’s a response to a show we did off an Orlando Sentinel article about Mike Beaver, Tomorrowland CM who lives in a motel and commutes 45-minutes each way to his job in Tomorrowland. Mike makes $13.02 per hour. Here's the original article.

Text in blue is my set of show notes to points raised in the letter. This is my opinion only, not necessarily Jim's.


Hi Len,

Just listened to some of the most recent podcasts on band camp.......we drove back and forth to NYC from Orlando and you and Jim really helped to entertain us on a rather dull drive.

One of the recent ones you and Jim were talking about the cast member who spends a lot of time getting to his job on the bus, I saw his story on the local news a few weeks ago. And I was interested in your view point about a living wage. We are originally from one of what I like to call the welfare states/city NYC where this very issue is a hot topic. I am not sure what a living wage is and what the entitlement should be.

For the record, as you’d expect, I’m generally a “what do the data say?” guy when it comes to policy and politics. But everyone’s outlook on these things has a political leaning. Mine is basically the love child of Angela Merkel and Paul Krugman.

Let’s talk about a living wage. More information is here: http://livingwage.mit.edu/pages/about. I paraphrase/copy some of that next.

The living wage is the minimum income standard that, if met, draws a very fine line between the financial independence of the working poor and the need to seek out public assistance or suffer consistent and severe housing and food insecurity.

The living wage model is an alternative measure of basic needs. It is a market-based approach that draws upon geographically specific expenditure data related to a family’s likely minimum food, childcare, health insurance, housing, transportation, and other basic necessities (e.g. clothing, personal care items, etc.) costs. The living wage draws on these cost elements and the rough effects of income and payroll taxes to determine the minimum employment earnings necessary to meet a family’s basic needs while also maintaining self-sufficiency.

The living wage model is a ‘step up’ from poverty as measured by the poverty thresholds but it is a small ‘step up’, one that accounts for only the basic needs of a family.

The living wage model does not allow for what many consider the basic necessities enjoyed by many Americans. It does not budget funds for:

Pre-prepared meals or those eaten in restaurants
Entertainment
Leisure time for unpaid vacations or holidays
A financial means for planning for the future through savings and investment or for the purchase of capital assets (e.g. provisions for retirement or home purchases).

The living hourly wage for one adult is $11.51 in Osceola and Orange counties. So Mike makes $1.51/hour more than that, around $60/week or $3,100 per ye
ar.​

For two adults both working full-time, it’s $9.06/hour each.

For two adults with one full-time and one part-time it’s $12.08.

For two adults and one child it’s $13.54 per adult

For one adult and one child is $24.07.

Those numbers are interesting, because they combine with Disney’s hourly wage to tell you that Disney thinks of front-line customer service as something that a household of “one or two people with no dependents” does. Because that’s what the pay can support.

Do I think an excellent attitude and work ethic should be rewarded? Yes I do, merit increases is the way to go, but many times unions prevent that......not sure if this is the case within disney.

Merit raises and unions is an interesting idea, because when we think of unions and wages, we think primarily of collective bargaining, which is on the opposite end of ‘merit raises’.

There are lots of studies on the wage effects of unions. The results are generally predictable by political affiliation. And here I’m using the political affiliation rankings of https://mediabiasfactcheck.com. You can look up there where your favorite news outlet sits on the political spectrum.

The National Bureau of Economic Research is one of many organizations rated “least biased” by MediaBiasFactCheck. And it happens that the NBER has a number of studies on the effect of unions and wages. In one 2002 study of 17 countries including the U.S., by David Blanchflower and Alex Bryson, it was reported that unions raise wages about 12% higher than they would be otherwise. http://www.nber.org/papers/w9395

That’s in line with a 2013 report from the Bureau of Labor Statistics that looked at U.S. union and non-union hourly wages annually from 2001 to 2011. It showed that hourly wages for unionized workers were 18-24% higher than non-union jobs. https://www.bls.gov/opub/mlr/2013/04/art2full.pdf

So there’s some indication that even if unions prevent merit increases, the overall effect of unions is higher wages for workers.

I checked with the BLS to see if they could tell me what the average hourly wage is for non-union theme park workers. It turns out that they actually track this too (https://www.bls.gov/oes/current/oes393091.htm). And the average wage in 2016 for the quarter-million non-union theme park workers in the U.S. was around $10.58.

Note that that’s less than the living hourly wage in WDW. In fact, the 75th percentile wage is $11.38, still under the living hourly wage for one adult.

So while we can’t know what Disney would set wages at without a union, and we don’t know what Mike’s wages would be without a union and just based on his personal merit, there’s some evidence that Disney’s overall wages would be lower without the union.

All of that being said how much more are you willing to pay for admission and meals on property? Because the increases have to come from somewhere.

This is a great question.

Around 37,000 WDW workers are represented by the unions. http://money.cnn.com/2014/02/11/news/companies/disney-workers-union/index.html

Let’s say we wanted to get Mike to where he could get married to another CM and support a kid on a living wage. We’d need to bump up the Mike’s wage by $0.52/hour. Let’s assume that all 37,000 union workers get the same wage, they work 2080 hours per year, and they all need the $0.52 raise.

That’s an additional cost of 37,000 x 2080 x 0.52 = $40,019,200 per year

According to Trefis.com, a site that breaks down SEC reports, Disney’s domestic parks made $15.4 billion in 2016. 2/3rds of Disney’s theme parks are in Orlando, the vast majority of its hotel rooms, and all of its water parks. Let’s say 75% of its domestic theme park income - around $11.5 billion - comes from WDW. Source:
https://www.trefis.com/stock/dis/model/trefis?easyAccessToken=PROVIDER_a94faf1b357166681dc8d8f6232d98165778fd8d&from=widget:forecast

$40 million is about 1/3rd of 1% of $11.5 billion, so Disney’s prices would need to go up by that amount in order to cover this wage increase.

A bottle of water would rise in price from $3.00 to $3.01. A bottle of Coke would similarly rise from $3.50 to $3.51.

An adult dinner buffet at Biergarten would rise from $40 to $40.14.
A room at Pop Century during a peak weekend night currently costs $208. That would increase by $0.73.

One thing we in Orange County could do would be to provide lower cost housing, subsidized so that this CM could get out of that hotel room. As for his one hour bus ride, that was my commute in NYC everyday.......I cannot get to excited about that.

This is an interesting scenario. If a company doesn’t provide a living wage to its full-time workers, taxpayers subsidies can help. It’s similar to what we see with Walmart, where a substantial percentage of their workers

Lastly I am not sure these entry level jobs are or were meant to be careers and the wage is not meant to support someone.

Part of this seems to be a true assumption: the median tenure for all service workers in the US, according to the BLS, is around 3 years.

Also, we can look at the wages and say “Your paycheck is telling you that this is an entry-level job.” You can see by the living wage analysis that the job pays enough for one person not to regularly depend on government assistance. It doesn’t pay enough to raise a child or care for anyone else.

Plus, you know, some portion of these workers have spouses with much better-paying jobs. I know of a few CMs for whom this is literally their ‘retirement job’. They own their home and make enough money here to pay their food and utility bills each month, so they don’t have to use their savings.

On the other hand, the average job tenure for Disney is around 8 years. So clearly, lots of people are making this their job. (http://articles.orlandosentinel.com...SNEYWAGES20_1_wage-scales-unions-disney-world)

Why is the average tenure 8 years? It could be that Disney pays higher-than-average wages for the area. In Orlando, for example, restaurant workers average $12.53/hour and service workers average $11.99. (https://www.bls.gov/regions/southea...tionalemploymentandwages_orlando_20170608.pdf)

Our property taxes are pretty high in Orange County so I am not sure where the money could come from to help on the housing issue. Maybe 1/2% in sales tax could help fund this. It is an issue every large city is coping with.....affordable housing but it needs to be done in such a way that it just doesn't turn into tenements. In brooklyn there is a development called starrett city which is 40 years old and as nice as it was when it was built. The criteria for getting an apartment was that you had to have a job, there was no welfare recipients. It has really worked.

I’d ask the question this way: Disney made $2.8 billion in profit off its theme parks in 2016. Why do taxpayers have to subsidize Disney’s employees so those employees can earn a living wage? Shouldn’t that fall on Disney’s shareholders and customers first?

Even if you say "a company's only responsibility is to make money for shareholders", and that occasional tax transfers from taxpayers to private corporations are in the public interest, it's not clear that subsidizing Disney's low wages for decades on end, is a net positive for Central Florida. Why not require Disney and Disney shareholders to pay back the taxpayers from profits, when profits are made?

Put another way: lots of states have laws that limit how much any one person can get from social safety net programs over that person's life. Why don't we treat companies the same way?
This is undoubtedly one of the best, most well-reasoned posts I've ever read. Thank you.
 

tirian

Well-Known Member
Definitely trying to make fetch happen, Look at the Avatar movies they keep getting pushed back, Burbank probably thought the land would reignite the Avatar franchise....
Avatar has been on TV a lot lately, and it's a worse movie than I remembered. But the land is well done, and is strong enough to live on its own even if guests no longer care about the franchise.

It will never compare to Potter. That was Iger's pipe-dream.
 

TeriofTerror

Well-Known Member
Just got back from the swamps....

I originally thought when it was announced that adding Avatar was 'Trying To Make Fetch Happen' (and that both $DIS and James Cameron were guilty of this)...

After experiencing it:

It needs another ride (wasn't there supposed to be a 3rd one?). It isn't the complete slam dunk fit to the rest of the park (but there are design aspects that feel like AK & AKL). The merch didn't interest me (though I've seen others buy some). That floating mountain mug is certainly for looks only, because it looks impossible to hand wash it and you NEVER machine wash a 2017 Disney Mug. And I didn't come away with it with a connection to the Avatar BRAND.

That all said, the land is very, very impressive. It's like being in a living Yes album cover. Lots, and lots, and lots, of falling water. A good sized area to explore. And the meal I had at Satu'li Canteen was quite tasty. And FOP is quite good as others have said... I'm glad they spent that money.... (And they will have to continue to spend money to keep it that way.)

Now is Burbank glad?.... If they thought Avatar, as impressive as it is, is going to generate a Potter-like response (while simultaneously not cannibalizing the other parks), then, in that sense, the project was 'Trying To Make Fetch Happen'... AK was the busiest I've seen it for years, but I wonder if the impressiveness of the land (and the impressive efforts that will be necessary to keep it up) will result in a hit to the margin - one that might even cost someone their job....
Pandora is beautiful, and FOP is truly in a class by itself - absolutely incredible.
NRJ is where, for me, the the drawbacks of Avatar as an IP are truly evident. Perhaps if I cared about this property, the lack of story and/or excitement wouldn't have mattered, as I'd have been happy to immerse myself in that world. As it stands, it's nothing more to me than a pretty boat ride. Ten minute wait? Sure. Otherwise...
 

TrojanUSC

Well-Known Member
This is undoubtedly one of the best, most well-reasoned posts I've ever read. Thank you.

Agreed. It also needs to be said that Disney has a genuine labor pool issue in Central Florida. They have College Program students and that's about it. The pay is so poor that it is tough to find dedicated, high-quality talent -- even for many professional roles. Part of this is due to the fact Disney knows they can pay some community college intern $8/hour, make a secondary profit on their housing costs while saving a ton of money by not hiring a full-time person who they'd have to pay out in healthcare and other benefits.
 

bclane

Well-Known Member
I have yet to make the trek all the way to WDW to see Pandora.

Too be fair, it is 12 miles....down I-4. I'm not convinced it's worth it.
imo, it's worth it. It is a beautiful area that truly makes you feel like you have been transported away from reality and into a better place. FOP is wonderful ride and the food is among the best in WDW. I love just being there.
 

ryguy

Well-Known Member
I think a big factor to the summer crowds is South American countries having economic issues. Disney has relied on that sector for quite some time now. I also think many people are waiting for Star Wars land to open. Lastly the American middle class is shrinking which will continue to put pressure on Disney's model going forward. I read an article on cnbc back in June that explains the average Americans monetary situation:

"Most people in the U.S. are living in financially precarious circumstances. Half of all Americans have nothing put away for retirement and the vast majority of them have under $1,000 saved, total.

According to a 2016 GOBankingRates survey, 35 percent of all adults in the U.S. have only several hundred dollars in their savings accounts and 34 percent have zero. Only 15 percent have over $10,000 stashed away."

Kinda Scary.
 

Sir_Cliff

Well-Known Member
Pandora is beautiful, and FOP is truly in a class by itself - absolutely incredible.
NRJ is where, for me, the the drawbacks of Avatar as an IP are truly evident. Perhaps if I cared about this property, the lack of story and/or excitement wouldn't have mattered, as I'd have been happy to immerse myself in that world. As it stands, it's nothing more to me than a pretty boat ride. Ten minute wait? Sure. Otherwise...
I was just at WDW for 10 days in mid-August with two friends who I struggled to get particularly interested in visiting Pandora due to their disinterest in the IP. That said, we did wait for FOP which was fantastic. I have to confess that none of us could be bothered waiting the required time for NRJ. Waiting an hour or more for a slow boat ride through a movie to which we were all indifferent didn't greatly appeal. The land itself was impressive, much more so during the day than at night IMO. Honestly, though, I don't think any of us came away raving about Pandora as a highlight of the trip.

I'm sure Disney will declare it a success. The land did seem very popular and a surprising amount of people around the resort seemed to have bought Avatar merchandise, which must be about the first time that has ever happened. Then again, WDW was pretty busy generally and there isn't exactly a surplus of attractive offerings right now. Moreover, they funneled basically the entire resort into Pandora with short hours at all the parks in spite of the crowds and evening Extra Magic Hours restricted almost entirely to Pandora (2 rides!) during our stay. All the other parks & the rest of AK closed 9pm - 10pm, which was really the big irritation of the trip as Pandora is nowhere near enough to pick up that kind of slack. It ultimately felt to me that they were using Pandora as an excuse to slash offerings across the resort and, in doing so, stacking the deck in its favor as of course the land will be packed and AK attendance and revenues will rise as costs across the resort presumably fall. The end result was that it felt like there was far less to do at WDW than in the past and far more of the limited park hours were spent battling crowds, queues, and slow transportation.
 

the.dreamfinder

Well-Known Member
I think a big factor to the summer crowds is South American countries having economic issues. Disney has relied on that sector for quite some time now. I also think many people are waiting for Star Wars land to open. Lastly the American middle class is shrinking which will continue to put pressure on Disney's model going forward. I read an article on cnbc back in June that explains the average Americans monetary situation:

"Most people in the U.S. are living in financially precarious circumstances. Half of all Americans have nothing put away for retirement and the vast majority of them have under $1,000 saved, total.

According to a 2016 GOBankingRates survey, 35 percent of all adults in the U.S. have only several hundred dollars in their savings accounts and 34 percent have zero. Only 15 percent have over $10,000 stashed away."

Kinda Scary.
Income inequality in the United States is the single greatest inhibitor of organic growth for WDW, DL and the tourism industry at large.
 

gmajew

Premium Member
Disney is not trying to "paper over" anything at WDW although, I suspect, Pandora has not lived up to (probably unreasonably high) expectations.

For the first 9 months of the current fiscal year:
  • Domestic theme park attendance is up only 2% despite a revamped major attraction at DLR, WDW's biggest addition in 19 years, and some pretty good ticket discounts.
  • The ticket discounts are having some effect on revenue. Per Capita Guest Spending (the amount spent per person at the theme parks) is up only 3% despite ticket and food price increases that outpaced that.
  • Similarly, Per Room Guest Spending (the amount spent at the hotels per occupied room) is up 3.9% even though the rack rate increased by an average of 4.5%. Disney must be doing a bit more discounting this year than last year.
  • The number of occupied rooms is down 2.7% as both the occupancy rate and number of available room nights have declined.
The continued limited ticket discounts (did I mention I'm going to buy my first annual pass in over a decade since the current steep DVC discount places a premium AP at 2006 prices) suggest that Disney is not seeing the numbers it hoped for. Nothing dramatic, but a sign that actuals are not meeting expectations.

It's possible that some in Disney leadership were (foolishly) expecting a Potter-like bounce. If they did, then they grossly overestimated Avatar's appeal. Pretty much everyone who reads these threads could have told them that! ;)

It's also possible that some in Disney leadership failed to appreciate history. Attendance nearly always suffers after a major announcement, and Disney had several. I have little doubt that there's a significant group who cancelled visits for the back half of this year or early 2018, waiting for Galaxy's Edge and other attractions to open.

The numbers are good, just maybe not as good as some were expecting.


I don't think it is just Disney that is seeing softer then expected sales. Restaurant sales on a whole this summer have been flat or down so it may be more of a reshifting of the way people are spending. Movies entertainment in a whole are all down people are staying home and spending again on their homes. Look at the increases in home repair stores sales.
 

bclane

Well-Known Member
The continued Pandora hate is laughable. It is hands down the best Disney has done in years and Flight of Passage is the greatest attraction on the planet. If you think otherwise, you need professional help.
Beauty in abundance - check
Attention to even the smallest detail - check
Feeling of being transported to somewhere exotic and otherworldly - check
Amazing, high tech super fun ride - check
High quality, reasonably priced (for a theme park), yummy food - check

Yup, Pandora sucks!
 

GoofGoof

Premium Member
I think a big factor to the summer crowds is South American countries having economic issues. Disney has relied on that sector for quite some time now. I also think many people are waiting for Star Wars land to open. Lastly the American middle class is shrinking which will continue to put pressure on Disney's model going forward. I read an article on cnbc back in June that explains the average Americans monetary situation:

"Most people in the U.S. are living in financially precarious circumstances. Half of all Americans have nothing put away for retirement and the vast majority of them have under $1,000 saved, total.

According to a 2016 GOBankingRates survey, 35 percent of all adults in the U.S. have only several hundred dollars in their savings accounts and 34 percent have zero. Only 15 percent have over $10,000 stashed away."

Kinda Scary.
Imagine how empty the parks would be if even half of the people who are actually visiting WDW and have no money in savings actually saved the $5K they spent on that vacation instead. What's ironic is that if people actually started saving at a more healthy rate for themselves the economy would probably be in a pretty large recession. Businesses (like Disney) rely on people spending every nickel they have instead of saving for the future.
 

No Name

Well-Known Member
I have an opening this afternoon. Splash Mountain is cute, but honestly NOTHING at WDW comes close to matching the grandiose of Flight of Passage except maybe Tower of Terror. Everything else seems "meh" now.

Your opinion isn't nearly as indisputable as you make it sound. The "best attraction on the planet" is very subjective.

In Animal Kingdom alone, I'd certainly say that both Kilimanjaro Safaris and Expedition Everest are better. In Disney's newest park, I'd absolutely say that PotC: Battle for the Sunken Treasure is better. While you may disagree, I don't think that's such an appalling opinion. Now, if I tried to argue that TriceraTop spin is the best ride on the planet, then perhaps an appointment is needed, but otherwise not so much.
 

BrianLo

Well-Known Member
The continued Pandora hate is laughable. It is hands down the best Disney has done in years and Flight of Passage is the greatest attraction on the planet. If you think otherwise, you need professional help.

I'm obviously a big fan, but that's too grandiose a sweeping statement - especially if you are taking it beyond WDW as a whole. How about we just settle on it being "one of". I'd have a hard time objectively negating PoTC: Battle for the Sunken treasure from the conversation. It's a ridiculous large scale attraction, opinions aside. More importantly, ride mechanism preferences aside.

Pandora is finally a taste for Florida of some of the wonderful things WDI has actually been doing the last 10-15 years, just elsewhere. But there is still an elsewhere.
 

bclane

Well-Known Member
Pandora is finally a taste for Florida of some of the wonderful things WDI has actually been doing the last 10-15 years, just elsewhere. But there is still an elsewhere.
I 100% agree with that. And it's about time we got that taste. I mean I have never stopped loving WDW over the years, but Pandora finally gives me that feeling I have when visiting the parks in Tokyo and more importantly, for me anyway, that feeling I had when I was a kid and everything Disney did just felt "magical" and on a different level. Pandora makes me excited about and gives me hope for WDWs future.
 

WDW1974

Well-Known Member
Original Poster
Spirited Quickees (because they are the best kind):

I see talk about CM pay, WDW prices and quality and ... and ... it is all part and parcel of the 'new normal' where economic inequality is praised, people are told they shouldn't expect living wages (just get another job!) and people who aren't even worth a million dollars (if they sold all their Disney crap) yell about protecting the billionaires and corporations from paying their fair share because they are deluded enough to envision a future that has them having that type of wealth. No, taxes are not an evil, they are a necessary part of a civilized society with social nets in place to take care of those less fortunate or those impacted by say ... a major national disaster.

As to WDW, I loved @lentesta 's post on CM pay (just hopelessly behind here right now) almost as much as I loved http://blog.touringplans.com/2017/08/31/mmm_aug2017/ ... so that's a lot! The idea that paying people a bit more impacts what you pay in a tiny way is why I will never eat a Papa John's pizza again. Not sure if you recall during the fights over the ACA when the head of the company said he would never support it because it would add one cent to the cost of a pizza. Gee, charge people a penny more and everyone he employs gets healthcare or don't and they suffer and ... as the kewl kidz say ... I can't even.

BTW, back to my best buddy (we went to school together in second grade and I protected him when other future bloggers, notably Lou 'Two Chins' Mongello, would try to beat him up for his lunch money), @derekburgan, but I am amazed every time I visit the local Disney outlet store by how much Star Wars crap they are trying to unload. Literally, the store here is about two-thirds SW merchandise at this point. Yes, much is Disney Store branded, but that is no different from what you get at WDW. No, not suggesting anything beyond Disney has too much product.

To Lenny's point about hotel rates at WDW, I do agree that discounts the last 24-30 months have seemed steeper and more desperate than in the 'recovery period' after the massive discounting following the 2007-08 economic collapse. I already have banner adds offering me rooms at the All Stars for $76 a night starting 10/29. I, personally, have never paid more than $79 plus tax for them (that was back when summer was a big season and two decades ago!)

Don't know if anyone here has mentioned it yet, but DLP finally opened Les Village Nature yesterday. Will be interesting to see how the place moves the needle on stays there. The water park aspect interests me the most. I don't see the venture interesting the typical Americans who finally visit an international outpost.

DLP has also announced major new Christmas entertainment this year, which I sadly will miss. New stage shows at both parks. Smaller version of Tokyo's Big Band Beat. New projection show at WDSP.

Saw there was a bit of a dust up over FoP being the best attraction in the world. I believe everyone is entitled to their opinions. I haven't ridden it yet. It impressed the Hillbilly who used to post here. But he certainly didn't say 'Best ride in the world.' ... And having just ridden some great rides in Shanghai and Tokyo, I'm having a wait and see attitude. I believe it will impress me. How much it will impress me is the question.

Yes, that new 'VIP' tour of DAK is offensive. But rubes with money remain WDW's most coveted audience. The people who would rather pay $600 a night for the BC versus $150 for the Swan because the former has Disney MAGIC!

You might not have a life (and possibly have serious mental issues) if you are a blogger who has eaten every item at the Fall Food and Booze Fest and taken pictures of it and thinks that he/she/it is doing a service to the world ... or if you've been to 2-3 MNSSHPs before Labor Day etc.

I will now ask for a moment of silence in honor of the death of HKDL's Buzz Lightyear attraction two days ago. If you could take the other versions worldwide with you, I'd be very grateful.

Planning a future visit to O-Town for 10 days and wondering whether it is even worth setting foot in Disney's No Name Third Gate MAGICal IP Park. ToT is great. But one attraction does not a theme park make.

Hope to respond to some posts later today/tonight!
 

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