ParentsOf4
Well-Known Member
The historically inflated Standby times have much to do with Guest satisfaction, an important metric for corporate Disney. After all, a happy customer tends to spend more.You do realize wait times are always inflated... if you're in line waiting for a ride they are losing money from you.
Essentially, a Guest is more happy if they wait in line for less than the posted Standby time; more unhappy if they wait in line for longer than the posted Standby time.
There also is manipulation of the Standby time towards the end of the evening. Disney wants to close up and needs to discourage Guests from entering lines at closing.
The original FastPass was (among other things) intended to result in increased Guest spending (what Disney refers to as Per Capita Guest Spending). The idea was that you'd spend money elsewhere while you were waiting for your Return Time. The reality was that most Guests got one Return Time and simply jumped into a second Standby line, largely negating Disney's dreams of higher revenue.
So yes, inflated wait times in prior years were largely about money, although Disney also was genuinely trying to make you happier too.
Post COVID, the sometimes grossly inflated Standby times have much to do with Disney's inability to accurately collect data and model socially distanced lines that snake far beyond the pre-COVID end of the line.
You know you have a problem when the line for Slinky Dog Dash runs all the way to Animation Courtyard.