Brer Oswald
Well-Known Member
2020 has been one of the worst managed years in the more recent history of the Disney Parks. Yes, I’m aware that a lot of circumstances were out of their control, but the way they went about various decisions was just very damaging for the company’s finances and especially their reputation.These CM’s who go the extra mile are what “Disney Magic” is all about, not some executive sitting in a room with no idea of what is going on in the outside world only their bottom line for themselves and their shareholder. If Disney continues to go down this very bad road (high prices with nothing for the guest) I feel it will not be pretty. Those CM’s are the backbone of Disney’s success with their theme parks. That extra “kindness” that we have all either seen or experienced at Disney. That can bring a smile or a tears to you eyes.
Most worrisome, as you have stated, has been making their cuts “Guest Service heavy”. Not only have they lost thousands of people vital to justifying their premium prices, but have also discouraged many future employees that wanted to go into these positions.
The severe lack of understanding management has in “the Disney Difference” is apparent, and if it didn’t bite them in the last 10 years, it will very soon.