You’re describing EXACTLY what has happened to TWDC...Since the 2008 crash I’ve seen a lot of this in action. Where I worked in transportation we were flooded with MBA type grads who would have gone into financial areas previously. A lot of these didn’t care about the business in the way people who joined previously did and didn't care about the service aspects of the job or take time to understand the people.
the relentless targets and cutting created a culture of fear and back stabbing as people became more and more scared of being laid off in the yearly reorg and culls. Rather than motivating people people did the bear minimum to get by and all the years of good will were lost along with productivity Eventually after several battles against some of these people I lost my job in a cull and ended up having a breakdown which I’ve not really fully recovered from.
please dont get me wring I’m not anti MBA but what you need is a balance of all talents. When one becomes dominant it usually leads to a fall and I fear thats what Disney is going through now
Slowly dating to the mid 90’s...rapidly accelerating the last 10+ years