World Class Customer Service

[JoeCamel]

I'm honestly at a loss to understand what you're saying here. My point was solely that the CM cannot by any reasonable stretch of the imagination, or indeed by any relevant legal standard, be accused of stealing the ring. As I've already indicated, I think he would have done better not to snatch it, so I'm not defending his actions. The only thing I am disputing is the hyperbolic and unsubstantiated claim that he is "technically" guilty of theft. The worst he can be accused of is an overzealous response.

"He stole the ring out of the dude's hand mid proposal"

 

[Chi84]

"He stole the ring out of the dude's hand mid proposal"

“He snatched the ring out of the dude’s hand mid proposal.”

 

[Sir_Cliff]

For the life of me, I cannot understand why some are trying to excuse/justify one or the other. Arguing just to argue? If someone says white, must you always say black?

I think some (most?) people just disagree with you on this issue. We're not doing it for kicks!

 

[Jacob Marley]

"He stole the ring out of the dude's hand mid proposal"

“He snatched the ring out of the dude’s hand mid proposal.”

 

[LittleBuford]

"He stole the ring out of the dude's hand mid proposal"

In the idiomatic, non-literal sense, yes, he did, just as we talk of stealing a person’s heart or stealing a glance. The claim that was made, however, is that he legally stole the ring, which he most certainly did not. I can’t believe we’re still debating something so absurd.

 

[bcoachable]

I ran out of cash so I discreetly stole money from the tip jar at a wedding to pay the bartender for drinks.

“That’s pretty low mister. If I had a rubber hose, I’d beat you”

 

[Tom P.]

 

[bhg469]

They are owed nothing. Disney shouldn't have apologized for the actions of one CM who was (overly) concerned. IMO their only mistake was apologizing.

 

[marni1971]

And for the love of god if you’re recording something so important, at least hold your phone the right way for video.

 

[bhg469]

And for the love of god if you’re recording something so important, at least hold your phone the right way for video.

I recorded a video for a guy proposing on cocoa beach not too long ago... You're absolutely correct!

 

[drizgirl]

And for the love of god if you’re recording something so important, at least hold your phone the right way for video.

Apparently the castle was more important in their video than the actual proposal.

 

[Sir_Cliff]

I know we're going around in circles, but I just find their attitude so childish and self-centred. Kind of feel the same way about the people online supporting them, if I'm honest.

It's pretty self-evident why you can't just climb onto a fenced-off stage in the middle of a theme park because you want to propose and why Disney can't just let people do that so they can have their special moment. Well, on the latter point, it seems like Disneyland Paris is saying you can, so

 

[larryz]

Walk straight up to them and say, “Excuse me. I hate to break this up but you cannot be up here. This area is roped off and off limits to guests. For your safety let me escort you out this way, please.”

There. An uncomplicated alternative that is more polite and doesn’t involve snatching personal possessions. Geeeeezzz.

More likely, he would have said, "Pardon. Je déteste rompre ça mais tu ne peux pas être ici. Cette zone est délimitée et interdite aux invités. Pour votre sécurité, laissez-moi vous escorter jusqu'ici, s'il vous plaît."

 

[larryz]

And for the love of god if you’re recording something so important, at least hold your phone the right way for video.

And what do YOU know about video??? Huh????

Spoiler

Besides the several thousands of hours of stuff you've edited down and posted online, that is...

 

[Smiley/OCD]

It’s a horrible response. And Disney agrees. Basic customer service. If he can’t handle that situation better, there is a problem. If your snap judgment is to grab someone’s stuff, you need to be retrained. Learn from mistakes. No need for anyone to excuse them.

Plus the fact that no one is mentioning is that you can see another CM in the same shirt standing at the bottom of the platform, not looking all that concerned, probably VERY surprised that CM#1 took the ring out of the guests hand

 

[bhg469]

And what do YOU know about video??? Huh????

Spoiler

Besides the several thousands of hours of stuff you've edited down and posted online, that is...

Marni? Never heard of him.. You should look up Martins Vids!!

 

[Rhinocerous]

And for the love of god if you’re recording something so important, at least hold your phone the right way for video.

I know we've never met, but I think I'm in love.

 

[Californian Elitist]

Disney “apologizes” for optics all the time. Some apologies are sincere, some aren’t.

Managers will “apologize” to guests, then laugh about them and call them dumb and stupid with the other CMs all the time.

 

[Smiley/OCD]

Disney “apologizes” for optics all the time. Some apologies are sincere, some aren’t.

Managers will “apologize” to guests, then laugh about them and call them dumb and stupid with the other CMs all the time.

That’s not just Disney…managers do it all the time. I can show you permanent scars where I had to bite my tongue in 30+ years in retail management

 

[Californian Elitist]

That’s not just Disney…managers do it all the time. I can show you permanent scars where I had to bite my tongue in 30+ years in retail management

Yep, exactly.