Songbird76
Well-Known Member
Well, I hope I didn't give you any extra anxiety about the car repairs...that's the last thing you need! The place we got the bikes was a reputable place, too. And we figured our first experience was a fluke. The guy was really helpful in picking out the right bike for E. She needed something that will last for a few years while she's in school, but not be too expensive, and she needed a way to get her books back and forth, and her gym bag, etc...he was very knowledgeable about the bikes they sold and what she would need. They just weren't reliable with the communication and delivery once you picked the one you needed. And rather than admitting that they were going to be late with it, they would just avoid talking to us or make an excuse. "Oh.....sorry. I'm just on my way out the door. Can't talk right now." or "Oh, it was late coming in." "There was an emergency repair" (translation, someone whose repair is going to make them more money.) I'm a pretty patient and understanding person, so I understand things happen. But when 10 things happen in succession, AND they don't communicate that something happened until I call to find out what's going on, I lose faith in their honesty and feel like they really aren't that worried about helping me because I'm not forking over as much as someone else. If it was late coming in, fine....call me. Tell me it was late. Too many people call in sick and there's too much for the few people to do? Fine....let me know that it will be late. This was just like the boy who called wolf too many times. After a while, you lose credibility.I felt so much anger and anxiety reading everything with your bike saga. The screws falling out is really scary. That's the kind of stuff that was flooding my mind yesterday when the service rep said they were having trouble getting it back together. It was good that I read this before car dealings for the day because it served as a reminder that this chapter isn't over until I'm driving off in my vehicle. In fact, the going over there and being told it would be late from your bike madness helped me with some decisions I had to make with today...because even picking up a repaired vehicle confirmed to be ready can be drama!
The vehicle was purchased new back in mid-March and is currently under manufacturer's warranty as well as dealer warranty. So, I took it to the service dept of the dealer where I bought it. This dealer and service center gets pretty decent reviews, so I wasn't overly concerned at first. It was an a/c repair and while it's been nearly 20 years, my last vehicle with a/c issues was also a 3 week job with a lot of frustration. Totally different issue, but I guess all of this stuff is deep in the car and requires a lot of disassembly to just get to it. It's like a big car puzzle.
I have to say, it would worry me that the car dealership says they are having problems getting it back together...isn't that kind of their job? I mean....they have been trained for this, right? Shouldn't they know how things go together? If just anyone could do it, we wouldn't need mechanics. We pay them the big bucks because they are supposed to know what they are doing. But that would not inspire much confidence in their work. I'm so sorry you are getting the run around. I hope you have it back, fully functional, and put back together correctly, really soon!!