Well, I thought it was just us with that kind of luck. Several years ago we got a new dishwasher and paid extra to have it installed. The kid they sent out took forever disconnecting then removing the old one, then after he finally got the new one in and hooked up he opened the door to untape the racks from the packing material and sat on the door, promptly warping it and destroying the hinges. Now, he apologized profusely and said he was going back to the store and see if they had replacement hinges.
I about came unglued and recall I became a little unpleasant, but did let him know that, no, he would go back to the store and return with a new dishwasher. He said he would have to check with his boss, to which I told him I did not care who he checked with, but I expected a dishwasher to replace the one he just damaged.
He did not even make a call, just quietly took the now damaged new dishwasher out and started to load it on his truck. I don't think I was being unreasonable in telling him to leave it and go get the new one. I figured he would take it back and try to fix it and bring it back. He just quietly left without it and about an hour later another dishwasher, and a different installer arrived.
Yes, people make mistakes, but a more mature, less goofy installer would have corrected this mistake on his own without my having to insist on it. End of story.