I have a niece, sad to say she's a little bit chemically imbalanced, half by birth and half by choice. She gets very upset that her life isn't as sweet as Paris Hilton's or the girls of My Super Sweet 16 or whatever it's called. Shocked & surprised that her mom couldn't swing a 6-figure bday party complete with a Porsche with a bow on it and Gwen Stefani as that evening's entertaiment. She didn't see what was so special about being around people who love her, unconditionally.
I bring this up because I think some people have similar expectations on their wdw trip. Like all the special things that happened to Figment (post flight and bus delay) shoud naturally happen to them, too. It ain't magic unless THEY get to pull the rabbit out of the hat. It's not WDW magic unless everything goes perfectly, they get unlimited face time with characters and everyone knows their name.
Of course, the people described in the OP could have just had an awful day where lines were too long, rides broke down, they only ate fast food, never saw Mickey (and didn't know about his queue in Toontown, plenty of people still think you'll only see Mickey wandering) and were surrouned by people equally cranky. a WDW vacation is not cheap, & some people have trouble letting go of that kinda scratch for any reason. Buyers' remorse always stinks, it's even worse when the purchase is an intangible sense of magic.
Slightly off-topic, but last year, after I popped the question at Rose & Crown, we went to Comedy Warehouse. Got the chair near the phone, which we had to answer, so they made up a song about how we met, and our proposal. Nice. Fun. Magical. THEN, we went to AC. They must've had people watching us, and feeding info to the AC cast. They knew who he were, our story, got everyone to applaud our engagement. Nice? Fun? Magical? *I* thought so, but it creeped my better half out a little. She's shy, and the attention from the CW crowd was more than she was used to. Having anyone else know stuff about us without hearing it from us just made her very uncomfortable. An example of Disney Magic gone awry. If only they had given us Figment's upgraded suite & 500 free Disney Dollars, we would've been happy, dag nabit!
:lol:
j/k, after my DW's initial apprehension, she could appreciate the effort they made to do something special for us. She probably would've just appreciated it more had it happened to someone else & we were only witnesses to the magic