4:10 EST, everything is still down.
I’m starting to consider this thread to be a support group.
I’m starting to consider this thread to be a support group.
Haha.4:10 EST, everything is still down.
I’m starting to consider this thread to be a support group.
Yup - no ability to link tickets - and appears that WDW has lost data, regarding XMAS Party Tickets, 2018.4:10 EST, everything is still down.
I’m starting to consider this thread to be a support group.
I updated the thread name since we’re now on the second day of this madness.Yup - no ability to link tickets - and appears that WDW has lost data, regarding XMAS Party Tickets, 2018.
What WE did....
1) CALL - this year, wdw did not email E TICKETS.
2) We were clear: Tickets, or CC Challenge.
3) We now have a valid CONFIRMATION NUMBER for our XMAS Party tickets. Something we can PRINT, and take with us, for the NEXT MDE collapse.
HERE is what you will see, effective 17:00 EST, 9-12-2018, when trying to link "forgotten" XMAS PTY Tickets: OTHER tickets may have been lost... we just do not know at this time.
I just have to repeat - this isn't a character from the "Wizard of OZ" (Glitch). Computer Systems do not randomly throw up, or just get angry with you. This is the result of BAD IT, INFERIOR coding, and NO CHANGE CONTROL. WDW HAS NO BUSINESS WEBSITE. I pray for the day when they DO....
TODAY is not that day.
Were in the exact same situation, except mine is missing a regular ticket.I leave for WDW two weeks from Saturday. ATM the website is missing my MNSSHP ticket and shows several cancelled dining reservations, but those are the only ones that say "cancellation is currently unavailable".
It still lists all my FP+ reservations and my room booking.
Solid, calming info.Nothing is gone, it's just temporarily hidden, it will appear usually by itself or sometimes with the help of tech support.
My agents deal with these issues for our clients every day of the week and it is very frustrating.
As someone with many years in IT, I know this should never happen.
When the system is usable again and you see your info, take screenshots or print info to take on your trip.
Just don't panic, be patient.
For those with hard-ticket events, did you get an email when you booked? I did, and my email has a separate barcode.
Click ‘modify’ and you should be able to see what else is available for attractions.For Wednesday October 10th, my fast pass reservations and times are showing, I made those Monday morning. Today, I was able to make reservations for Saturday October 13th and they are showing up as well as the times. The two days of reservations that customer service cast members made are showing up but the times aren't, which is very odd. Anyone else having this problem?
Also, do you have to cancel one of three already made fast passes to check availability for other same day fast passes? Or is there a way to check and see what is available for same day without cancelling existing same day fastpasses?
You can click modify to check what is available for a same day fast pass, that will show you what is available. If you don’t want to change, scroll down to the bottom of the next page and click start over then click out of the next page, no changes will be made to your current reservation. It is only a problem if you want to switch days, that requires you cancelling all three of your fast passes for that day and starting over.For Wednesday October 10th, my fast pass reservations and times are showing, I made those Monday morning. Today, I was able to make reservations for Saturday October 13th and they are showing up as well as the times. The two days of reservations that customer service cast members made are showing up but the times aren't, which is very odd. Anyone else having this problem?
Also, do you have to cancel one of three already made fast passes to check availability for other same day fast passes? Or is there a way to check and see what is available for same day without cancelling existing same day fastpasses?
As of this morning, our tickets are back! All fast passes, dining and room reservations are correct and showing, so hopefully it is fixed for now! Hopefully everyone has the same experience.
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