Just curious, can you provide evidence that invalidates his theory and supports yours? If not then I don't think you can unequivocally dismiss his opinion anymore than you would want others to dismiss yours as proletariat bellyaching.
Interestingly, they've been "eroding goodwill" ever since I joined the boards 14 years ago. They are still posting record numbers.
While I don't agree with this decision and others, I don't think the message board laments of "eroding goodwill" and "short term thinking" are particularly valid after a decade and a half of the same Chicken Little (underrated movie, by the way) proselytizing.