It's not one small change that bothers people. It's the "death by a thousand cuts" that this represents. Alone, asking for a straw or lid is no big deal but when it becomes the newest in a long list of disappearing services then people are going to complain. Disney is slowly boiling the frog, hoping that the frog never notices.
They have already completely removed lids from some locations outside of Disney's Animal Kingdom. Not moved and have to be asked for, eliminated. Not stocked gone. No amount of asking nicely will get you or a small child a lid because there are none. They have been taken away.
This. It's just another of a growing list of small inconveniences. From a vacation resort that used to set the bar for customer service (at least for family vacations) that continues to raise prices and cut value.
I disagree. If they simply put a lid on their cups and provided a straw at the point of service, I would consider it a policy change. By putting the onus on the customer to request those consumables (how many guests will even know that they are available by request?), Disney is making a cut in service.
Again, lids have been eliminated from some locations. That's not just a policy change, it's a cut.
Yes, because it is not a standard practice. People end up backtracking and trying to ask in the middle of a line. The entire purpose of the change is to create friction and reduce use.
They make more money by not doing so...
I don't buy that Universal is leaving money on the table by doing it. The soda basically costs nothing. How many people are buying multiple drinks a day? You do it one flat price and you've got profit where there was none before because people won't use it as much as they thought or you got people who weren't going to buy drinks at all now buying refillable mugs.
I'm not saying they would "loose" money on the product, being the soda syrup.
They have done it, but a LONG time ago. Once upon a time they had refillable cups in the park. I just hope if they ever revert to such a thing again that they keep the two systems separate. I don’t want to pay $10 a day instead of $10 a week just to be able to refill my resort mug!
That’s crazy! Now they give out plastic straws and everything!
I don't know about your location but in NJ/NYC area, that is a standard practice. Straws are not provided unless the customer requests them. That pretty much seems like the standard practice that we are moving towards. Reducing usesage and waste by not giving them out unless requested.
Good Lord.
