Very Un-Disney Restaurant Policies

[JIMINYCR]

20 likes for this insane post. Amazing how many people think TWDC is a person. And they love this person. And this person loves them. And must be defended at all costs.

Some people can't help but be followers and cheerleaders. It must fill some sort of gap or hole in their lives.

Not a cheerleader or someone who mindlessly supports Disney, just some one who disagrees that the OP was justified in this circumstance in getting something comped. I agree Disney certainly needs a better IT group handling their system and their system has glitches, a system that dearly needs overhauling. But guests too many times demand everything given to them for free for minor glitches ( I believe this was one) and this OP IMHO wasnt harmed, received services and had a way to resolve the issue but instead feels like hes got a legitimate case.

 

[lazyboy97o]

Not a cheerleader or someone who mindlessly supports Disney, just some one who disagrees that the OP was justified in this circumstance in getting something comped. I agree Disney certainly needs a better IT group handling their system and their system has glitches, a system that dearly needs overhauling. But guests too many times demand everything given to them for free for minor glitches ( I believe this was one) and this OP IMHO wasnt harmed, received services and had a way to resolve the issue but instead feels like hes got a legitimate case.

Receiving a meal that was paid for at the originally agreed upon price is expecting something for free?

 

[RustySpork]

Not a cheerleader or someone who mindlessly supports Disney, just some one who disagrees that the OP was justified in this circumstance in getting something comped. I agree Disney certainly needs a better IT group handling their system and their system has glitches, a system that dearly needs overhauling. But guests too many times demand everything given to them for free for minor glitches ( I believe this was one) and this OP IMHO wasnt harmed, received services and had a way to resolve the issue but instead feels like hes got a legitimate case.

OP was harmed, even if it was only temporary. You're completely ignoring Disney's responsibility to their guest who had already paid for the meal and implying that OP was acting overly entitled for expecting something that they paid for. This is exactly cheerleading.

 

[JIMINYCR]

Receiving a meal that was paid for at the originally agreed upon price is expecting something for free?

Gettiing his meal, eating his meal, enjoying the atmosphere... Disney shouldnt then comp a meal because of a glitch in the system. Where was he harmed that Disney needed to comp him a meal? Hes not losing out on anything because when the issue gets fixed hes not out any money.

 

[lazyboy97o]

Gettiing his meal, eating his meal, enjoying the atmosphere... Disney shouldnt then comp a meal because of a glitch in the system. Where was he harmed that Disney needed to comp him a meal? Hes not losing out on anything because when the issue gets fixed hes not out any money.

He’s out the potentially hours required to resolve the matter and having to provide a free loan for affording Disney that convenience.

 

[JIMINYCR]

He’s out the potentially hours required to resolve the matter and having to provide a free loan for affording Disney that convenience.

Hours??? Ive had issues at Disney before, dealing with the DDP as well, but different issues than the OP. Ive had to deal with resort issues and ticket issues. Sure it will take time to get things worked out... but never took Hours?? if its an issue of taking away his valued park time, theres plenty of down time when you arent in a park that you can address issues. And you throw out ... free loan? Disneys now in a plot to draw money out of his account.

 

[lazyboy97o]

Hours??? Ive had issues at Disney before, dealing with the DDP as well, but different issues than the OP. Ive had to deal with resort issues and ticket issues. Sure it will take time to get things worked out... but never took Hours?? if iots an issue of taking away his valued park yime, theres plenty of down time when you arent in a park that you can address issues. And you throw out ... free loan? Disneys now in a plot to draw money out of his account.

So you too dismiss the various accounts of issue taking hours to resolve? Just because a person is not in the park does not mean they are not on vacation. It should not be the customer’s responsibility to fix Disney’s issues. Giving Disney money until they can fix their issue is letting Disney borrow money.

 

[JIMINYCR]

And you dismiss others accounts of issues being resolvable in a short amount of time. Hey , you can call me a Disney cheerleader and I'll call you a Disney hater that just wants to dump on Disney and well call it even.

 

[xdan0920]

Gettiing his meal, eating his meal, enjoying the atmosphere... Disney shouldnt then comp a meal because of a glitch in the system. Where was he harmed that Disney needed to comp him a meal? Hes not losing out on anything because when the issue gets fixed hes not out any money.

He didn’t want the meal comped. He wanted it comped until the restaurant was able to resolve the dining credit issue. Basically exactly what he was being asked to do. Get it?

 

[lazyboy97o]

And you dismiss others accounts of issues being resolvable in a short amount of time. Hey , you can call me a Disney cheerleader and I'll call you a Disney hater that just wants to dump on Disney and well call it even.

I’m not dismissing that some are able to have matters resolved quickly, but that is an unknown when the restaurant insists that the guest become responsible for resolving the issue.

 

[Tom P.]

Gettiing his meal, eating his meal, enjoying the atmosphere... Disney shouldnt then comp a meal because of a glitch in the system. Where was he harmed that Disney needed to comp him a meal? Hes not losing out on anything because when the issue gets fixed hes not out any money.

He already paid for the meal.

I get as frustrated with guests who get irate as anyone else. I think folks should show some professional courtesy and understand that mistakes happen. But the chances that I will pay for something that I have already paid for once and then wait for Disney to resolve it later are exactly zero. And there is no reasonable explanation for why Disney should ask him to do so.

If their system is glitching, then the better customer service would be simply to take down the guest's information and run it through later. On the off chance that someone is trying to scam the system and claiming they have dining credits when they really don't, oh well. Disney gives away everything from free FastPasses to full-on hotel stays every day in order to satisfy upset guests. Taking a chance on losing out on payment for one meal seems a small price to provide great customer service.

 

[xdan0920]

Receiving a meal that was paid for at the originally agreed upon price is expecting something for free?

Odds my explanation post gets ignored? 100%?

 

[Chi84]

The use of the word “comped” here may be what’s causing confusion. The OP didn’t ask for anything to be comped. He bought the dining plan, so he already paid for his meal. When the system glitched, the manager asked OP to pay a second time and then get his money refunded by Disney. Asking to not have to pay again for something he already paid for is not asking to be comped.

Another poster described being comped for having to deal with dining plan issues. That poster was given 2 additional dining credits (that he or she did not pay for) and used them to upgrade 2 dinners to signatures.

if someone still thinks the OP was asking for something he didn’t pay for - after being spoon fed all these explanations - either he’s being intentionally obtuse or there’s some other problem.

 

[RustySpork]

Hours??? Ive had issues at Disney before, dealing with the DDP as well, but different issues than the OP. Ive had to deal with resort issues and ticket issues. Sure it will take time to get things worked out... but never took Hours?? if its an issue of taking away his valued park time, theres plenty of down time when you arent in a park that you can address issues. And you throw out ... free loan? Disneys now in a plot to draw money out of his account.

Good for you, and your anecdotal evidence. I've had problems go for days before being resolved which is equally anecdotal.

And you dismiss others accounts of issues being resolvable in a short amount of time. Hey , you can call me a Disney cheerleader and I'll call you a Disney hater that just wants to dump on Disney and well call it even.

Certainly, because those accounts are anecdotal evidence at best. If you don't want to be called a Disney cheerleader, maybe you shouldn't act like one?

Nobody's dumping on Disney, get over yourself.

I’m not dismissing that some are able to have matters resolved quickly, but that is an unknown when the restaurant insists that the guest become responsible for resolving the issue.

Another obvious solution is that the guests should just run the parks, they'd probably do a better job.

The use of the word “comped” here may be what’s causing confusion. The OP didn’t ask for anything to be comped. He bought the dining plan, so he already paid for his meal. When the system glitched, the manager asked OP to pay a second time and then get his money refunded by Disney. Asking to not have to pay again for something he already paid for is not asking to be comped.

Another poster described being comped for having to deal with dining plan issues. That poster was given 2 additional dining credits (that he or she did not pay for) and used them to upgrade 2 dinners to signatures.

if someone still thinks the OP was asking for something he didn’t pay for - after being spoon fed all these explanations - either he’s being intentionally obtuse or there’s some other problem.

A cheerleaders gonna do what a cheerleader's gonna do.

 

[MaryJaneP]

Stage Crew Policies...[snip]... I requested that he comp the meal....[snip]

Looks like OP did request manager to "comp" the meal.

 

[Santa Raccoon 77]

Looks like OP did request manager to "comp" the meal.

But how is it "comping" something that he has already paid for ?

 

[MaryJaneP]

The use of the word “comped” here may be what’s causing confusion. The OP didn’t ask for anything to be comped. He bought the dining plan, so he already paid for his meal. When the system glitched, the manager asked OP to pay a second time and then get his money refunded by Disney. Asking to not have to pay again for something he already paid for is not asking to be comped.

Above post inaccurately states OP didn't ask for comp, clearly OP did. Maybe should have offered pressed latinum. Staff can recover payment in their copious leisure time. Anytime "goods" are taken or consumed without payment, accompanied by a request to have the vendor not expect payment could be described as a "request" for them to be comp'ed or provided complimentary without payment. To expect any WDW vendor to do so does not, to us, define un-disney behavior. You could not grab a T-shirt, take it to the register, and request that it be comp'ed just because the emporium's datalink to the credit card companies is not working. This whole "already paid" for appears to be the crux of the argument. Unless and until the DDP system is accessible, a truly draconian choice would be for all WDW restaurants to refuse to seat DDP patrons that bristle at paying now and recovering themselves that for which they feel they have already paid.

 

[RustySpork]

Looks like OP did request manager to "comp" the meal.

How is it so hard for you people to understand that the meal was already paid for as part of the package? Asking for it to be comped does not equate to asking for it to be "free" in this scenario.

 

[RustySpork]

Above post inaccurately states OP didn't ask for comp, clearly OP did. Maybe should have offered pressed latinum. Staff can recover payment in their copious leisure time. Anytime "goods" are taken or consumed without payment, accompanied by a request to have the vendor not expect payment could be described as a "request" for them to be comp'ed or provided complimentary without payment. To expect any WDW vendor to do so does not, to us, define un-disney behavior. You could not grab a T-shirt, take it to the register, and request that it be comp'ed just because the emporium's datalink to the credit card companies is not working. This whole "already paid" for appears to be the crux of the argument. Unless and until the DDP system is accessible, a truly draconian choice would be for all WDW restaurants to refuse to seat DDP patrons that bristle at paying now and recovering themselves that for which they feel they have already paid.

This is so stupid that it hurts to read it.

 

[MaryJaneP]

This is so stupid that it hurts to read it.

Then do yourself and us a favor and don't read it.