Very Un-Disney Restaurant Policies

[Minthorne]

Yet another reason why the DDP sucks. For all the folks that love the "prepaid" aspect - this lovely situation could be awaiting you. And remember - there are plenty of folks that think a malfunctioning product that you purchased is your responsibility to pay for a second time and then work to fix the problem on your own.

And don't forget to tip!!

 

[RustySpork]

Then do yourself and us a favor and don't read it.

Right, it would be too much to expect for you cheerleaders to actually use your brains.

 

[Santa Raccoon 77]

Above post inaccurately states OP didn't ask for comp, clearly OP did. Maybe should have offered pressed latinum. Staff can recover payment in their copious leisure time. Anytime "goods" are taken or consumed without payment, accompanied by a request to have the vendor not expect payment could be described as a "request" for them to be comp'ed or provided complimentary without payment. To expect any WDW vendor to do so does not, to us, define un-disney behavior. You could not grab a T-shirt, take it to the register, and request that it be comp'ed just because the emporium's datalink to the credit card companies is not working. This whole "already paid" for appears to be the crux of the argument. Unless and until the DDP system is accessible, a truly draconian choice would be for all WDW restaurants to refuse to seat DDP patrons that bristle at paying now and recovering themselves that for which they feel they have already paid.

They don't feel like they have already paid they HAVE ALREADY PAID. What part of that is confusing you ?

 

[Chi84]

Looks like OP did request manager to "comp" the meal.

Yes, OP did use the word “comp.” But then he connected it to other words, which he then formed into sentences explaining what happened. No fair reading of the OP’s post even remotely suggests he was asking for something free from Disney. And no amount of taking words out of context will change that.

 

[RustySpork]

Yes, OP did use the word “comp.” But then he connected it to other words, which he then formed into sentences explaining what happened. No fair reading of the OP’s post even remotely suggests he was asking for something free from Disney. And no amount of taking words out of context will change that.

Sentences are hard, you expect too much from these people.

 

[Chi84]

Sentences are hard, you expect too much from these people.

Yeah I kind of figured that out when I got to the part about the t-shirt, but by then it was too late.

 

[Tom P.]

Above post inaccurately states OP didn't ask for comp, clearly OP did. Maybe should have offered pressed latinum. Staff can recover payment in their copious leisure time. Anytime "goods" are taken or consumed without payment, accompanied by a request to have the vendor not expect payment could be described as a "request" for them to be comp'ed or provided complimentary without payment. To expect any WDW vendor to do so does not, to us, define un-disney behavior. You could not grab a T-shirt, take it to the register, and request that it be comp'ed just because the emporium's datalink to the credit card companies is not working. This whole "already paid" for appears to be the crux of the argument. Unless and until the DDP system is accessible, a truly draconian choice would be for all WDW restaurants to refuse to seat DDP patrons that bristle at paying now and recovering themselves that for which they feel they have already paid.

I appreciate the Deep Space Nine reference and it seems appropriate, since you are advocating an approach to business that the Ferengi would be proud of.

Again, goods are not being consumed or taken without payment. They have already been paid for. Your example of the credit card processor being down is not a valid analogy. In that case, Disney has not been paid and is trying to connect to an external provider in order to obtain payment. In the case we are discussing here, the money has already been given to Disney. They have it. They are not losing anything. So, yes, they have already been paid.

 

[xdan0920]

Looks like OP did request manager to "comp" the meal.

You can’t just snip out the rest of the post. Good lord. And you got a like for this. Shameful.

 

[xdan0920]

Yes, OP did use the word “comp.” But then he connected it to other words, which he then formed into sentences explaining what happened. No fair reading of the OP’s post even remotely suggests he was asking for something free from Disney. And no amount of taking words out of context will change that.

What? You can’t just take words from a post, reorganize them and make it say something different? That’s disingenuous?

Above post accurately states OP didn't ask for comp. This whole "already paid" for appears to be the crux of the argument. Unless and until the DDP system is accessible, a truly .... choice would be for WDW restaurants to seat DDP patrons that have already paid.

I agree!

 

[Chi84]

What? You can’t just take words from a post, reorganize them and make it say something different? That’s disingenuous?


I agree!

Nicely done but you forgot the [snip] [snip]. It just adds that certain something . . .

 

[Benjamin_Nicholas]

This thread makes me realize that Disney fanatics are worse than frequent fliers when it comes to making a mountain out of a molehill.

 

[Sirwalterraleigh]

Asking to “pay out of pocket and figure it out later” is not ok...never ok...and unacceptable in hospitality with standards.

I see Disney being defended here (San angel is third party...but still)...I can only assume that’s by those that don’t realize how inferior a lot of Disney operations are? They are still. At least they have windows and WiFi now though!!!

But to the OP: if you have all that experience - which I don’t doubt - then why oh why are you buying dining plan? You know it’s not a value and and you’re overpaying/locking yourself in to overconsumption...
And it feeds bad pricing habits

 

[Sirwalterraleigh]

So, okay, if someone is on vacation at Disney, we would expect their budget to be flexible enough that they have at least one meal's worth of cash in the bank or available on their credit card.

However, there is no law that says you have to have extra cash available when you visit a Disney theme park. When you buy the dining plan, you are pre-paying for meals. Suppose the OP literally did not have the money to pay for the meal out of pocket? They are not trying to steal anything; they have already paid Disney for the meal.

What could Disney do if you simply refused to comply with the restaurant staff's instructions?

Are you a subscriber to that “Disney is luxury now” thing?

Yeah...that’s a big “no”. It’s overpriced...not luxury. Not the same meaning in the thesaurus.

I don’t see why anyone should have to “front” money to the Mexico tacoteria within the Disney cash system? It is an internal accounting system -is it not?

 

[Tom P.]

Are you a subscriber to that “Disney is luxury now” thing?

Yeah...that’s a big “no”. It’s overpriced...not luxury. Not the same meaning in the thesaurus.

I don’t see why anyone should have to “front” money to the Mexico tacoteria within the Disney cash system? It is an internal accounting system -is it not?

Either you are misunderstanding me or I am misunderstanding you. Or both.

I am not arguing that the customer should have to front money to Disney when their system is glitching. I was arguing the opposite, and have throughout this thread. I think Disney is entirely out of line to request payment from someone who has already paid, via purchasing the dining plan, because their own internal system is glitching. My point with the message you quoted was also to point out that, while unlikely, it is also possible that a guest who has purchased the dining plan in advance may literally not be able to afford to pay again out of pocket when there's a glitch, and I don't see what the restaurant could do about it.

 

[Sirwalterraleigh]

Either you are misunderstanding me or I am misunderstanding you. Or both.

I am not arguing that the customer should have to front money to Disney when their system is glitching. I was arguing the opposite, and have throughout this thread. I think Disney is entirely out of line to request payment from someone who has already paid, via purchasing the dining plan, because their own internal system is glitching. My point with the message you quoted was also to point out that, while unlikely, it is also possible that a guest who has purchased the dining plan in advance may literally not be able to afford to pay again out of pocket when there's a glitch, and I don't see what the restaurant could do about it.

Prolly both...it happens a lot on Al Gore’s Internet

 

[imsosarah]

So all of the reports of issues taking hours to be resolved are just lies?

Then are all of us that have had major issues handled in just 2-3 minutes lies?

 

[lazyboy97o]

Then are all of us that have had major issues handled in just 2-3 minutes lies?

Again, no, but the amount of time it will take to resolve is not known when the restaurant is telling the guest to pay for a second time and then resolve the matter themselves. It could take minutes or it could take hours. Disney’s means of handling a problem with their system should not commit guests to potentially hours of missed vacation time.

 

[Chi84]

Then are all of us that have had major issues handled in just 2-3 minutes lies?

Does it have to be one or the other? We’ve had fairly major issues (broken shower) resolved very quickly, but a seemingly minor credit issue took quite a bit of time. I would be hesitant to advise someone that guest services will be able to resolve an issue over the phone, or in just a few minutes or while you “go about your day.” That’s not always the case.

 

[RustySpork]

Does it have to be one or the other? We’ve had fairly major issues (broken shower) resolved very quickly, but a seemingly minor credit issue took quite a bit of time. I would be hesitant to advise someone that guest services will be able to resolve an issue over the phone, or in just a few minutes or while you “go about your day.” That’s not always the case.

I guess some people aren't intelligent enough to recognize that it doesn't have to be one or the other.

 

[Hockey89]

Again, no, but the amount of time it will take to resolve is not known when the restaurant is telling the guest to pay for a second time and then resolve the matter themselves. It could take minutes or it could take hours. Disney’s means of handling a problem with their system should not commit guests to potentially hours of missed vacation time.

But yet that’s not how the world works at all. Don’t get DDP

I guess some people aren't intelligent enough to recognize that it doesn't have to be one or the other.

Or mature enough to deal with situations.