News Tomorrowland love

Drdcm

Drdcm

Well-Known Member
I’ve wondered what Disney uses to determine a positive response when they do surveys. The psychology of ratings is really quite fascinating and depends on the method of survey and even the environment for the correct interpretation and validation. You can manipulate those things to get the desired results. For example… is a positive response 6/10 or is it 8/10? It matters because it’s not binary and what you choose as the cutoff is how you spin the results.

For example if people rate their satisfaction with genie+, 6/10 theoretically means you’re 60% satisfied with the change. I would suggest that’s bad, but someone could make a case that it’s good because they’re more satisfied than not.

At least for my job, we need to get 8+ to be considered average in our hospital evals. People below that generally have some serious performance issues.

Interestingly, I did a small study during my training that involved manipulating surveys to push people toward extreme viewpoints through criticism and it was sort of scary how effective it is.
 
Animaniac93-98

Animaniac93-98

Well-Known Member
Coaster Studios recently said MK has the best Tomorrowland, and I almost objected until I realized...it kind of is by default.

The other Tomorrowlands are either so bad, or underdeveloped, that by comparison MK's looks good. Even Discoveryland has declined thanks to decisions like Hyperspace Mountain and removing the Nautilus squid.

MK's Tomorrowland in 1995 is the best version to me. Alien Encounter, Timekeeper, Dreamflight, Carousel of Progress, PeopleMover, Skyway, Space Mountain and Astro Orbiter all in the same land? And up to date (for the time) and in good condition? Hard to beat such a line up.
 
Bocabear

Bocabear

Well-Known Member
It is amazing in that video, how much bigger the Hub looked with all the trees...the castle looked MUCH bigger with the buffer of trees...and of course, in it's pristine original white color... So beautiful... Tomorrowland with it's tall spires and Gull-wing waterfalls... It really was spectacular... But now we have silver rocks.... sad trombone....
 
UNCgolf

UNCgolf

Well-Known Member
ppete1975 said:
nemo and little mermaid have a high throughput rarely stop unlike spaceship earth and hm, I think if you looked at guests per hour they would not be at the bottom.
Imagination, they dont want to kill the cash cow that is figment, although there have been rumors for years of inside out or something else.

I think they know that they need a new figment attraction, but its so low on the priority list they might as well pimp him out as much as possible
Click to expand...

I don't know -- the last time I rode Nemo, I was literally the only person in the queue. I walked all the way through and boarded a vehicle and no one was behind me or on any of the vehicles I could see in front.

I walked straight through the queue for Little Mermaid and boarded too, but there were at least some other people scattered around. It wasn't vacant like Nemo.
 
castlecake2.0

castlecake2.0

Well-Known Member
Drdcm said:
I’ve wondered what Disney uses to determine a positive response when they do surveys. The psychology of ratings is really quite fascinating and depends on the method of survey and even the environment for the correct interpretation and validation. You can manipulate those things to get the desired results. For example… is a positive response 6/10 or is it 8/10? It matters because it’s not binary and what you choose as the cutoff is how you spin the results.

For example if people rate their satisfaction with genie+, 6/10 theoretically means you’re 60% satisfied with the change. I would suggest that’s bad, but someone could make a case that it’s good because they’re more satisfied than not.

At least for my job, we need to get 8+ to be considered average in our hospital evals. People below that generally have some serious performance issues.

Interestingly, I did a small study during my training that involved manipulating surveys to push people toward extreme viewpoints through criticism and it was sort of scary how effective it is.
Click to expand...
They only care about "excellent", anything else like good, fair, poor etc is considered a guest dis satisfier.
 
Bocabear

Bocabear

Well-Known Member
castlecake2.0 said:
They only care about "excellent", anything else like good, fair, poor etc is considered a guest dis satisfier.
Click to expand...
it feels more like they only care if Accounting considers that it is fiscally excellent... If they were truly concerned about excellence in the parks, Tomorrowland would not look the way it does...
There has been quite a slide from "excellent"... I am hopeful that they will stop patting themselves on the back and really regain their excellent reputation... Lately it seems that the "E" word more widely bandied about when discussing WDW is "expensive"...
 
D

Dcgc28

Member
Drdcm said:
I’ve wondered what Disney uses to determine a positive response when they do surveys. The psychology of ratings is really quite fascinating and depends on the method of survey and even the environment for the correct interpretation and validation. You can manipulate those things to get the desired results. For example… is a positive response 6/10 or is it 8/10? It matters because it’s not binary and what you choose as the cutoff is how you spin the results.

For example if people rate their satisfaction with genie+, 6/10 theoretically means you’re 60% satisfied with the change. I would suggest that’s bad, but someone could make a case that it’s good because they’re more satisfied than not.

At least for my job, we need to get 8+ to be considered average in our hospital evals. People below that generally have some serious performance issues.

Interestingly, I did a small study during my training that involved manipulating surveys to push people toward extreme viewpoints through criticism and it was sort of scary how effective it is.
Click to expand...
I’m going to assume they do like we do at Topgolf, because we copy them so much, anything under a perfect rating is considered unsatisfactory, our OSAT numbers are typically considered passing/failing around the 72-73% mark.

So in others word the only thing that matters are perfect 10-10 scores and 72-73% of the overall surveys HAVE to be 10-10. But again this is assumption.
 
J

James Alucobond

Well-Known Member
Dcgc28 said:
I’m going to assume they do like we do at Topgolf, because we copy them so much, anything under a perfect rating is considered unsatisfactory, our OSAT numbers are typically considered passing/failing around the 72-73% mark.

So in others word the only thing that matters are perfect 10-10 scores and 72-73% of the overall surveys HAVE to be 10-10. But again this is assumption.
Click to expand...
1-10 scales are often assessed across multiple industries with net promoter score (NPS) calculations even if not preceded by the traditional "how likely would you be to recommend ..." framing. It basically says that anyone giving you a 9 or 10 can be considered a promoter, anyone giving you a 7 or 8 can be considered passive and discounted, and anyone giving you a 6 or less is a detractor. Your score, which ranges from -100 to +100, is the percent of promoters minus the percent of detractors.
 
Bocabear

Bocabear

Well-Known Member
Luigi said:
Makes you wonder of they got the IPs wrong for each park...

Guardians Cosmic Rewind would have fit in perfectly in Tomorrowland, maybe even with a a more elaborate show building exterior.

Tron Coaster would have fit in better in Future World (World Discovery) as part of a Computer/Internet/AI pavilion.
Click to expand...
That is very true... Seems like they are purposely trying change/ mix-up the established parks and established land themes
 

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