There's a few Disneyland and theme park focused podcasts I follow. Often, production quality is low, but the unique interviews that these shows are able to get makes it worth it.
The Sweep Spot just had an interview with an attractions CM from the 60s-80s, the dude worked on everything. Lots of great stories. He was also extremely candid on the decline of customer service he's witnessed at Disneyland. It was striking to hear someone who
knows talk about the differences.
Sweep Spot Episode 252- attractions CM
At a time when Disneyland is more expensive than it's ever been, I wish there was a larger internal push to re embrace some of Walt's management philosophies to help strengthen Disneyland's cultural reputation, which has mostly been riding on what it built in the 1900s- not today. I'd love to see a push to get CM's pay up (which has been a hot topic recently), and in addition, better training and expectations for both the entry level CM's and management- it'd be a win win. Customer service would go up, and employees would get paid more.
Over the last few years, I've become more aware of the CM's and the role they play on guest experience. The Jungle Cruise skippers these days are uninterested and mediocre. The food service CM's are often poorly trained, inefficient, and unprofessional. Recently, Disney's been relying on social media buzz gimmicks like having their custodial CM's do water paintings with their mops, instead of focusing on core customer service philosophies that Disneyland used to be known world wide for. That's not to say all are bad- most are excellent, or perfectly average.
I'm in a generation that grew up never knowing what the park was like when Jack Lindquist, Dick Nunis, Dominguez, and other legendary Disneyland management were around calling the shots. The more I've learned about how things used to be pre 1995, the more I understand why Disneyland is what it is- and why many consider it to be a shell of its former self.