Yikes! I think without a good travel agent to explain things to people, if they aren't travel obsessed like some of us, then I bet this gets missed by a lot of people. =/ Was Brad able to help them try to get some fast passes or download the app?
So true... I have stated before that our mouth open bewilderment that someone would not be aware of what is necessary is snobbish on our part. I would wonder in that case if they even made reservations to stay onsite. Anyway to get to my point, to the vast population in this country, WDW is a theme park. A glorified amusement park. There is no need to spend days researching to go to an amusement park. They went before and if they weren't part of a Disney discussion group, they would have no reason to think that anything has changed. After all, in this case, they were veterans, they had been there before, but, it was before the NEW Disney came into existence. This idea that people have to spend time on planning when it wasn't at all that way the last time they went, is just us feeling superior to them because we do know.
That said, I know what is necessary, but, my touring plan does not make it necessary to do any of that. I stay offsite, if I plan on eating onsite in a full service I just try a few days ahead, if I can get one, great, if not, still just fine. I even made my fastpass reservations the night before I went to the park. It was in February, but, we all know that WDW no longer has an off season. I do feel bad for people that don't know this, but, I understand why it never crosses their minds that they need to do all that intricate planning. It is just a fancy amusement park and what other one requires someone to be aware of anymore then how to get there.
Even Disney advertisement downplays all that need. When they do mention it they presented it as an enhancement. It's never if you don't make ADR's you are going to be very hungry before you find a place to eat a balanced meal and you are not going to ride very many attractions. They just make you feel that it might be good to do this stuff, but, it isn't necessary, you'll still have a great time. I still do, but, I know in advance what is going to be difficult and plan my time differently. It is much easier to be flexible when one knows exactly what will happen when you don't take those things into consideration. It seems to me that, especially if they sign up for the Magic Bus, that if they don't do this stuff they are going to be very frustrated and unhappy campers, that Disney does not finalize resort reservation until those are made an extra effort is made to make sure that everyone that agrees to be confined onsite know EXACTLY what they will need to do to make their experience a good one.
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