Gabe1
Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Id bet that most of their "techs" are just super low cost foreign callers that are given a "recipe" to solve most basic issues and dont have any real technical knowledge.
It is amazing how much of that goes on. At the University my DD works for their off hours flip over to India for direct inquiries. Like they have a clue and they are juggling themselves multiple contract inquiries. My DD looks back at follow ups she must do and reviews info provided previously and her head wants to implode.