I can truthfully, and with a lot of gratitude, that I have never had a problem on a plane. Always got the seat(s) I reserved, have never been bumped and no matter what section of the plane I was in, it got to the airport at the same time as the other sections. The only time that they ever misplaced my luggage was when I was in route to Vietnam and first had a stop over in San Francisco. It was my duffel bag. It was delivered to me the next morning. I don't remember the details about it, but, I would have been in deep do-do if they hadn't been able to locate it. (But, they did.)