Songbird76
Well-Known Member
Ugh, that's so frustrating! I hate the chat bot! I had the same issue with an amazon-like store here. There was no number to call, and I could only access the chat bot, which basically just regurgitates the messages you already got. You say you haven't gotten your items and it will tell you when it will be delivered or why it wasn't delivered. There's no way to actually talk to a real person to explain the problem. Is there a link to complain somewhere? That's how I finally got through...I filed a complaint and then someone had to contact me to find out what happened.I am soooo annoyed. I ordered some stuff from Amazon over the weekend. Was supposed to have the items Monday and Tuesday. Got one thing on Monday even though 3 items said they were out for delivery with USPS on Monday. At 8pm I looked at the tracking and at 7pm there was a note saying the items that hadn't been delivered weren't delivered because our driveway/front door couldn't be accessed? What? I looked at our Ring camera videos and there was no mail truck in the neighborhood since 11am when we got the one delivery. We live on a quiet street so there is not much traffic. It is a cul de sac so pretty much the neighbors of the few houses on our street. I thought, fine, it will come tomorrow with the other items. Nope! Got the same message on Tuesday evening. Tried calling the post office yesterday only to get a busy signal. They aren't taking calls apparently. Then yesterday I got Amazon items delivered that I ordered on Tuesday. So I got items overnight that I ordered but I still hadn't gotten the original from over the weekend. Then this morning I go to track and USPS tracking says they tried to deliver yesterday but couldn't. This morning it says the address isn't verifiable. WTH!!!!! And on top of that there is literally no one to contact at Amazon. They have a chat bot, stupid AI, that says if you don't get your items by July 1 they will send a replacement. Well it is July 1 and the chat bot didn't give me a link or any sort of help to get the items replaced. I know I shouldn't get upset with this, there are more important things, but gosh darn it, this is just plain ridiculous.