Happy Meal & 9 Piece Meal
HMGhost13 -- you are right, Happy Meals are posted on the menu board. But the statement I quoted from you was about 9 Piece [Chicken McNugget] Meal...which is not normally posted from what I have experienced. The 6 Piece meal is, however... Not to get in a tizzy over McD's menu items, but please remember which item was talked about... [sigh]
Generally, anyone in Customer Service [I have 6 years experience in different Call Centers including an office products company, a mail-order catalog and the US Post Office] will experience people asking questions that will either make them shudder at the sheer stupidity/naivety or be able to help someone and get that magic "warm fuzzy" feeling afterward. You just have to take each event as it comes and hopefully the nasty ones won't drag you down into the mire with them.
But if they do, as others here have posted, you just head off to your break room area and vent, vent, vent, scream, cry, vent some more...then take a deep breath and be thankful that you have a job to go off to in the morning when you wake up.