Hi Walrus!
I assure you ClickOrlando is reputable. It is an integral part of my news operation, WKMG-TV. While I am on vacation this week, I see nothing in that article I would change. Stacy was very fair in including both the frustrations and those cheering the execution.
We would not be reputable by hiding, ignoring or not reporting the operational issues. We did exactly the same with Hagrid, Antarctica, Rip Ride Rock It, Diagon Alley, and many others all the way back at least to Mission:Space. I am the first to have us point out on News 6 & ClickOrlando that these kinds of glitches often happen with ground-breaking new attractions. But not reporting the down times would do a disservice to those who want to ride and end up going to the park and not realizing why it is not open. Most people just don't know theme parks like the people on this forum,
Most of us at WKMG-TV are theme park lovers, Stacy included. Many of us have friends working in all levels of the area's parks and resorts including design, operations, management and public relations. No one I know is rooting for failure, nor looking to "get clicks" with unfair coverage. That approach can grab people for an article or two if you are so inclined, but it does not get people to keep coming back for the long haul. Also, high clicks from one story does not equal "making money with ad revenue." It doesn't work that way for us.
News 6 / ClickOrlando always strives to be fair. We will report the good as well as the bad. X-Wings over Galaxy's Edge & the new must-try things at Food & Wine to the guy who lost his fingers on Pirates of the Caribbean and the guest blinded on Dueling Dragons.
No one I know wants to see Disney, SeaWorld, Universal, LEGOLand Florida, Gatorland, FunSpot, (whatever they call the wheel these days), or any other attraction to suffer or to fail. All of us who work here live in Central Florida, and the tourism industry is vital to the place we call home.