Darth Snips
Well-Known Member
Ride’s down at the moment. We’re being held in the queue. They’re handing out water bottles, and Rey is wandering through. She’s chatting and taking pictures. It’s pretty cool!
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News Star Wars: Rise of the Resistance Standby Line and Boarding Groups at Disney's Hollywood Studios
- Thread starter wdwmagic
- Start date
Rich Brownn
Well-Known Member
Well then it wasn’t designed very well was it? Not loading is one thing. But loading and telling people they’re not in the park after they tapped in. How much did they waste on this infrastructure?
disneygeek90
Well-Known Member
This is my plan for tomorrow. I’ll be happy with anything in the 30s and under.
disneygeek90
Well-Known Member
I think this is the first time we’ve heard anything about app struggles. Worked seemlessly for me on Saturday.
ToTBellHop
Well-Known Member
We’ve been hearing for years about how exceptionally reliable the MDE app is. Thank goodness the same top men who developed WDW IT infrastructure also did the same for rise of the resistance.
Mickeyboof
Well-Known Member
The app is very reliable... until it realizes you’re at the parks! Then woah, all hell breaks loose! !!
I had no problems with it this morning, they announced to wait 3-5 minutes before trying to get a group, because it actually isn’t instantaneous to sync data.
It did show up with no boarding group after I got one but a refresh showed the group again.
I am shocked and pleasantly surprised as to the lengths they are going through to ensure a positive guest experience in light of the technical challenges they are facing. From the complimentary park hoppers to giving out bottles of water. I guess they are really taking lessons learned from SWGE opening and are really concerned about negative guest feedback. Good for them.
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Darth Snips
Well-Known Member
We’re moving again now, but it was not a bad little wait period. They were also regularly escorting guests to the restrooms. They’re taking good care of us!
disneygeek90
Well-Known Member
I literally opened the app the second the last person in our group scanned in. I had it completely closed out for it to do any necessary refresh when I opened the app and it was fine.
I guess it gets wonky the more it’s run?
My group was called @6:55 and I was done with the ride @ 7:27, and I was by the theater when it was called
ImperfectPixie
Well-Known Member
I think that's an important distinction...not everyone is tech-savvy enough to realize that's a smarter way to do it.
They can't afford not to. The social media mob would have them tarred and feathered if they acted indifferently. Just ask United Airlines about what happens when social media goes bad for a large corporation.
butterxcup
Well-Known Member
Last time I went a CM made sure to walk up and down each line and loudly exclaim to everyone to make sure they had MDE completely closed until after entering the park. Said if it wasn’t completely closed there may be a chance it wouldn’t register you were in the park right away. So yes, best bet is to keep it closed until you’re in the park and everyone in your party has been scanned in. Although I also wouldn’t put it passed MDE to completely glitch out every now and then
ImperfectPixie
Well-Known Member
Oh, I wouldn't, either. Their IT is notoriously bad.Last time I went a CM made sure to walk up and down each line and loudly exclaim to everyone to make sure they had MDE completely closed until after entering the park. Said if it wasn’t completely closed there may be a chance it wouldn’t register you were in the park right away. So yes, best bet is to keep it closed until you’re in the park and everyone in your party has been scanned in. Although I also wouldn’t put it passed MDE to completely glitch out every now and then
Lirael
Well-Known Member
Not to mention, the rest of the Land had a lackluster reaction from guests. This ride is awesome and they need the guests to focus on that... and not feel put out or focus on issues surrounding it to dampen desire to go in it. If social media was filled with "yeah the ride is good BUT it broke down for X hours and I had no water or bathroom break" "I have no idea if the ride is good because it broke down and I didnt get called the ONE day I had tickets to disney for and they didnt give me anything to let me return later. Disney sucks, dont risk it" it would impact them way more negatively. Whereas "yeah it broke down and i couldnt get on when planned BUT they let me go another day of my choosing, awesome!" is a much different thing.
Regardless of why they're doing it though, it's good that they're doing what they should and taking care of guest experience
disneygeek90
Well-Known Member
You might have already said it in the roll call this morning, but what group were you and when did you arrive?
edit: never mind, I see you were there very early lol
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Yeah I did, group 12, arrived about 4:45ish. Was in the physical preshow queue by 7ish. Got yelled at by the First Order guards for my Christmas Wookiee shirt. Overall, lots of fun.