Quality of show is what set the Disney parks apart from every other theme park on the planet. The people who currently hold the reins were set up with a virtual money-printing machine with WDW, but their lack of understanding of WHY people love the parks the way they do is why they're cutting streetmosphere and entertainment in current lands and opening new lands without any at all - they thought they could do away with all that and that we'd still throw money at them - and these are just a piece of the decreases in quality of show. Between the new pricing structure and ridiculous increase, outsourcing of departments that could have been kept in-house to keep "show" up to par (it shouldn't take 3 phone calls to a call center and a visit to the front desk to get a refrigerator replaced, nor should a non-working refrigerator be left in rooms at all to begin with), variety and quality of food decreases (considering how many dining locations they have, the variety is pretty dismal), treating employees poorly enough that their attitude is showing while on duty, lack of updates/regular maintenance, the sheer quantity of disabled attraction effects, the lack of park capacity increases, jamming as many bodies into the parks as possible...all they're doing is watering down their product and running the risk of becoming an average theme park instead of being the world leader.
I realize that these days everything linked to a business - especially a publicly traded business - is about monetization...but they're not keeping up to the standards that were set by their own company, and that is damaging to their reputation. I don't doubt that WDW will always be among the most beautiful parks in the world, but without those little things - the random entertainment, the "going above and beyond", the "giving us what we didn't even know we wanted"...that beauty becomes very hollow.
