Mickey's Pal
Well-Known Member
Her video proved the vast majority who experienced it did not love it and she breaks down why and that exact argument you made lol
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News Star Wars Galactic Starcruiser coming to Walt Disney World 2021
- Thread starter wdwmagic
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How does it prove that given that it got the highest customer satisfaction scores out of anything in Disney World?
People didn't love it, but then when Disney asked, they said... they loved it?
Mickey's Pal
Well-Known Member
Watch her video.
If you're on here wanting to educate people about the truth, feel free to regurgitate a point she makes about satisfaction scores. I'm not watching a 4-hour video from a content creator that I've never respected.
Incomudro
Well-Known Member
You don't have to watch it in its entirety. (I haven't. Yet.)
It's all time stamped.
_caleb
Well-Known Member
I've watched the entire video. Jenny doesn't prove (nor does she try to) that "the vast majority who experienced it did not love it." She does show that many were disappointed. Her experience was a string of disappointments, but she acknowledges that many guests somehow managed to avoid some of what made her trip especially bad:
- Jenny paid for PhotoPass, she received no photos
- When she booked, she did not receive sufficient information about the details of the trip or services offered
- She was seated behind a view-obstructing pillar during the dinner show
- Her party was not sorted into one of the storylines, so she missed out on several key story elements
Her video convinced me that as it was offered, the Starcruiser failed to live up to the hype and, more importantly, wasn't worth the price. But I'm still glad that Disney took a risk and experimented a bit on this.
As I've said elsewhere, I think 360º/4D/multisensory theming, gamification, puzzles to solve, personalized interactions with characters, overnight stays, and variable story outcomes that depend on guest choices are the future of themed entertainment.
Maybe they could create this sort of thing on a larger scale. Allowing more guests in with you but providing venues with multiple cabins or environments to explore that feel intimate or become a smaller audience when it needs to be, but also allows for the food and beverage to be a choice and not inclusive so it can be decided.
Also, they could then feasibly allow.aboit a 100-120 bucks for a full day of pepple.deciding what they want for do and how.immersed their family would like.
Shoot. They could even charge for parkng and with the infrastructure, do after hour parties or special events in certain vene space.l and have themed merchandise roe those who want it.
Also, they could then feasibly allow.aboit a 100-120 bucks for a full day of pepple.deciding what they want for do and how.immersed their family would like.
Shoot. They could even charge for parkng and with the infrastructure, do after hour parties or special events in certain vene space.l and have themed merchandise roe those who want it.
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Mickey's Pal
Well-Known Member
She does directly attack the claim it had high guest ratings with evidence from reddit. Maybe you should watch again and pay attention.
_caleb
Well-Known Member
Why be rude?
She pointed out that many positive reviews were incentivized or based on limited experiences. She also questioned the claim that it consistently received high guest satisfaction ratings.
Evidence from Reddit isn’t “proof” that "the vast majority who experienced it did not love it."
I didn’t see any of it as an “attack.” I thought she did a great job keeping things fair by acknowledging that some people did like it, and that some people may have had a much better experience than she.
Mickey's Pal
Well-Known Member
Was not rude. I suggested you watch it again and this time pay attention.
MrPromey
Well-Known Member
It didn't, though.
What she pointed out was that when people would speak of their own negative experiences, they'd get shouted down on reddit or "victim blamed" for why their experience didn't go right.
She went on to question that high rating thing on Twitter but that's still not saying everyone hated it - just that the oft-repeated claim about it being the highest rated thing ever was dubious and couldn't seem to be traced back to any reliable source nor did anyone ever go into what metrics were being looked at to make such a claim, assuming it wasn't just totally made up.
There's a wide, wide range between being the highest rated thing ever and something the majority of people actively hated.
She also didn't understand the box truck controversy since nobody inside sees the outside and she was cool with the space bingo and line dancing so I would hardly call her video completely damming of the whole experience.
Her overall opinion was that it wasn't worth the asking price, and that, as her experience showed, too many things could go wrong to wreak the stay with a dab of Disney hubris in how they handled customer service issues regarding legitimate issues - all damming stuff to be sure - but I could see someone taking a trip and not encountering any of these problems, too.
It seemed too high priced to me and a vacation where people are paid to make me, as an adult, feel like the center of attention in some made up adventure is something I'm not sure anyone could pay me to do but some people were clearly into it.
That aside, her video makes clear there were some major operational issues and I'm guessing, more than anything else, a lot of those issues had to do with why it actually closed. At $6k+ per group, they needed to ensure something above 99% operational success or have enough fail-safes built in to work through the problems without guests noticing and it doesn't seem like they had that.
I think they discovered too late that what they were trying to do and what they had sold people on was too difficult and too expensive to be worth properly doing for them.
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Mickey's Pal
Well-Known Member
It totally did and she debunked all the common defene phrases people use to defend the Star Wars Hotel and its price. It is a Brilliant review that debunks and destroys this hotel in the nicest but most savage way possible.
MrPromey
Well-Known Member
We must have watched different four hour videos, then.
All I saw her doing was debunking the excuses guests who said they had a good time used to try discrediting guests who didn't.
She also touched on why someone who paid too much for something might be reluctant to admit it wasn't worth it but that doesn't somehow reveal that the majority of people who said they had a good time really didn't - at least in the video I watched.
You can still have fun with something, even if after paying $2 a minute for it, you realize the fun wasn't worth $2 a minute and then maybe not want to admit it was overpriced - again, that doesn't mean you secretly walked away hating it.
I got the impression that if the system tracking her group hadn't failed, had she not been seated behind a pole at dinner, and had it been 1/3 the price, she would have said it probably was worth it even if the arrival experience was kind of a sh!☨ show and the room was cramped.
A lot of her complaints were price vs. experience related like "for $6k a night, you only get to see space from your bed with a whole bunch of blue lights on around the window in a cramped room - doesn't feel very premium for something they're charging a premium price for"*.
Two of those three things, are issues I'm guessing the majority of guests probably didn't run into (obviously, everyone encountered the price) but even one guest having that happen on a $6k+ experience every voyage is too much and obviously, in a full room, someone's getting those seats at dinner each night.
*Quotes were for illustrative purposes. That's a paraphrase of what she actually said in the segment where she talked about the window, the lights, and people's literal suggestions to bring a roll of gaffer's tape to solve that problem during your stay.
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Mickey's Pal
Well-Known Member
We must have or you missed the last hour of the video.
MrPromey
Well-Known Member
Nope, especially not the last 15 minutes...
Maybe you can post a time-saved clip of where she says the majority of people who said they enjoyed it are lying and all really hated it and prove your point.
I think that would shut me and everyone else here up.
Mickey's Pal
Well-Known Member
I suggest you watch the whole thing. I have seen it twice now and it is better the 2nd time
MrPromey
Well-Known Member
I've seen the whole thing, too.
Didn't see what you claimed to see but if you've seen it twice, and you don't want to post the clip that backs up your claim, maybe you could provide the time marker?
Mickey's Pal
Well-Known Member
The evidence in the video with 5 million plus views my guy. Just watch it again. Its in there.
MrPromey
Well-Known Member
Right, but you can't point to where in the four hours it is to back up what you're saying.
I've been through that haystack once because I wanted to. I'm the one who posted it here.
I'm not going through it again to find the needle you say is in there somewhere.
The burden of proof to back up your claim is on you, my friend. If I could point to a time stamp to prove she didn't say that, I would but I can't prove a negative.
Since you're not willing to do that, I'll assume we can agree you were mistaken and move on.
Don't feel bad. It happens to the best of us now and then.
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Mireille
Premium Member
What a weird claim to make. She proved she didn't enjoy it, she didn't prove anything about what other people felt, other than if her experience confirmed other peoples' critiques. I don't doubt her experience at all and I found her video enjoyable (as usual for her) and well argued. I believe she went early on since she was so excited to go and I wonder if the loyalty tracking in the app just wasn't working correctly and it improved or if it was just a case of some people were "assigned" loyalties that they actually wanted so they believed it worked. Also, since she went early I would imagine it was full or nearly full and no matter what, if there are fewer people, everyone will be able to get more interaction with the characters. I never would have gone for what they were charging and even if it had been cheaper I don't know if dedicating 2 entire days to a Star Wars story, either by itself or part of a longer WDW trip, would feel like a good use of my time. I can understand not being interested in an experience but you seem to have a weird vested interest in proving everybody hated it despite first hand accounts from people that liked it. It's like you're fueled by schadenfreude.