P.S. Because there's
always a few folks who will be upset for criticizing a poorly trained and badly managed hourly Cast Member, the perky lobby hostess is not to blame.
She was set up to fail at this by her executive leadership who created this concept so badly. Then she was set up to fail a second time by her on-site training teams at TDO's Disney University who taught her how to behave as an employee of Chandrila Star Line. Then she was set up to fail a third and final time by her on-site management who are so badly trained themselves in the art of luxury hospitality that they think this behavior is entirely appropriate both within the Star Wars theme universe and the lobby of a luxury space hotel.
So, this poor CM dear, as perky as she is and as hard as she's trying to make it all work, was purposely set up to fail by multiple levels of Disney Company leadership on multiple key occasions for years prior to this one unfortunate line dancing class in the lobby.
Almost all of this failure is really not her fault.
That said... I cringe at how she thinks the word "
AMAAAAZING" is appropriate here. A little bit of self-awareness is needed by even front line CM's.
