flynnibus
Premium Member
I think they would like to know how long Trudy waited for the bus. Why? How long will she wait before she goes and complains? What is her tolerance
What is the value of knowing her tolerance if you never use it for anything? Do you think if they see Trudy approaching HER tolerance.. they are magically going to send a bus just because of Trudy?
Or do you think they will learn how long people staying at a deluxe hotel will be willing to wait at a bus stop in july at midday and adapt their schedule based on what they learned.
That's the difference... in the second situation Trudy's personal information has been aggregated to provide a conclusion about a TYPE of customer and you change your processes not specifically for HER, but based on people like her. Both situations you may keep Trudy's personal specifics.. but how is it used and what value is the info collected.
Question: In your opinion does this program bother you. I know you are the level headed one here and I appreciate your sensibilities. Do you have ANY concerns about the program? @flynnibus
Information is Power. Power can be used for good or evil.
It's not the concept that bothers me - it's Disney. Because they haven't demonstrated enough competence to make me believe they will always make the smart choice. The type of data they are collecting doesn't bother me. I don't really care if they model me or track me in the parks because it stops when I leave the property and they can't hurt me with the data they are collecting. If they chose to make my experience LESS enjoyable using that data.. that is their loss, not mine. Because if I don't enjoy myself, I'll take my business elsewhere.