News Several character meet and greets to be cut at Walt Disney World as labor shortage continues

MrPromey

Well-Known Member
McDonald's is a clamshell, Burger King is a conveyor, Wendy's is a flat-top where the burgers are flipped. But I think you and everyone else knows that "flipping burgers" is a euphemism.

Fun fact, nothing on the McDonald's lunch menu is microwaved, as opposed to the breakfast menu, where loads of stuff is microwaved.

What's microwaved at Breakfast now? I know we used the Q-ing ovens for just about everything in my day and they don't anymore but all the stuff you'd have expected to have been cooked on site, actually was before getting topped off, there.
 

mikejs78

Well-Known Member
You've brought this theory up before - that it's actually the UNIONS that are preventing higher wages. Do you have any evidence at all that this is actually the case?

First off, I'm not saying it's the labor union's "fault", nor am I disparaging the union. It's not, it's no one's fault, it just adds a lot of complexity to the issue and makes it not as simple as saying "Disney should just raise wages".

It's generally how unions works. I have a close friend who's an attorney for a labor union and I asked him about this - and he said that absolutely, any union would want to use the labor shortage and need to increase rates as a way to renegotiate wages for all their members. Disney just saying "I'll raise the rate for new housekeepers $5/hr" would violate the union agreements, so they can't just do it without a new agreement. The cost involved in doing that (involving lawyers) outside of a normal cycle may just be too much for Disney to contemplate even attempting. So it may not even be that the union refused or is blocking this, but that Disney didn't want the expense/hassle of renegotiating the contract prematurely.

Some evidence for this is that Disney is now in a negotiation for a new contract with the unions - and while Disney is offering a $1 a year for 5 years increase for all cast members in that particular union that represents hotel and restaurant workers, but offered additional increases for housekeeping, dishwashers, and cooks - three positions we know they are struggline with.
 

MrPromey

Well-Known Member
It’s more that some days it takes me an hour to get to my location after I’ve already parked at cast parking lot. I know every job involves a commute, but this job involves a commute after commuting 😂
With that being unpredictable, how do you manage to get to work on time consistently without also sometimes being way too early?
 

CaptainAmerica

Premium Member
This is a generous description.
Salt and pepper in this yellow contraption. One shake is the perfect amount. When you have a crappy McDonald's burger, it's because the grill person was lazy and didn't bother to use it.

Most jobs are low skill. Not sure why fast food workers are frequently picked on.
Quite the opposite, I'm defending fast food workers. Disney fans, in an effort to defend and praise Cast Members, often elevate "working at Disney" as some sacred calling that is far superior to a lowly McDonald's worker. I'm saying the opposite... All work is work, and as a customer (and a manager, and an employee), I expect everyone to perform their best at whatever their job happens to be. I don't buy the argument that working at Disney is inordinately difficult because Disney has high standards, because fast food is supposed to have high standards too.

What's microwaved at Breakfast now? I know we used the Q-ing ovens for just about everything in my day and they don't anymore but all the stuff you'd have expected to have been cooked on site, actually was before getting topped off, there.
Hot cakes, McGriddles, I think biscuits are a hybrid, burritos. I think there's an SOP to do folded eggs either way. I was the last cohort to make folded eggs on the grill using PWE before they switched to factory-packaged Spongebobs.
 

MrPromey

Well-Known Member
Hot cakes, McGriddles, I think biscuits are a hybrid, burritos. I think there's an SOP to do folded eggs either way. I was the last cohort to make folded eggs on the grill using PWE before they switched to factory-packaged Spongebobs.

I guess it makes sense. The hot cakes and folded eggs were the closest things to requiring any real skill or serious coordination that I can remember.

We had a contraption that was supposed to spit out the perfect amount for the hotcakes on the grill but it sucked - always clogged and leaked so ours stayed in a storage closet.
 

MrPromey

Well-Known Member
Quite the opposite, I'm defending fast food workers. Disney fans, in an effort to defend and praise Cast Members, often elevate "working at Disney" as some sacred calling that is far superior to a lowly McDonald's worker. I'm saying the opposite... All work is work, and as a customer (and a manager, and an employee), I expect everyone to perform their best at whatever their job happens to be. I don't buy the argument that working at Disney is inordinately difficult because Disney has high standards, because fast food is supposed to have high standards too.

Fast food's, certainly not difficult work but it's hard work.

I think it's easy for people who've never had to do it, to miss the distinction.

It's also one of the reasons I expect my son to have a part time job for at least some hours when he's old enough, even if he doesn't need to.

Maybe it doesn't build character but it builds appreciation, patience, and an understanding for the people forever on the other side of life's counter and in my case, knowledge about what happens when you deep fry a happy meal Barbie's hair and then bake her in a biscuit/apple pie oven.*





*disclaimer - I was an uninvolved observer and it happened after hours. Our findings will haunt my dreams forever.
 
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Sirwalterraleigh

Premium Member
Fast food's, certainly not difficult work but it's hard work.

I think it's easy for people who've never had to do it, to miss the distinction.

It's also one of the reasons I expect my son to have a part time job for at least some hours when he's old enough, even if he doesn't need to.

Maybe it doesn't build character but it builds appreciation and an understanding for people and in my case, knowledge about what happens when you deep fry a happy meal Barbie's hair and then bake her in a biscuit/apple pie oven.*


*disclaimer - I was an uninvolved observer and it happened after we closed. They filtered the fry vats every night but that might not have done anything to help with whatever was released from that hair - hard to say. 😞
There’s no such thing as “easy” food work as far as I can tell.
 

DisneyDreamer08

Well-Known Member
Now if you want to meet characters you must pay for a character meal for you and your family ;)

I will be honest; character meals was our preferred way for our kiddo to meet the characters.
Same for us. Our last family trip was January 2020. Kids were 4 and 9. The 9 year old has always LOVED meeting characters. We got an offer prior to the trip, I think it was called kids meal deal or something like that. It was only for value resorts, adults paid full price for for the dining plan, kids were free. So really only a value for people like us with 2 adults and 2 kids. We did a character meal almost every day. It was by far the best part of the trip. It was really hot and humid for January and having an hour plus each day to sit in the AC and have characters come to us instead of waiting in a long, hot line was amazing.
On our next trip this coming March my oldest will now be 12. So an adult in terms of pricing. I’m honestly not sure if we’ll do any character meals. If we do, we will likely only do one.
 

Disstevefan1

Well-Known Member
This may be a labor shortage but it could also be a cost savings move combined with a way to monetize character interactions.

When it comes to labor (and any costs savings related to that labor) its more than just the cast member in the costume, it’s the cast members who also support, like the cast members that escorts the character, the cast members who manage, fix, cleans the costumes etc.

The company can save a lot of money by eliminating a meet and greet they get NO money from.
 

mkt

When a paradise is lost go straight to Disney™
Premium Member

castlecake2.0

Well-Known Member
Le
With that being unpredictable, how do you manage to get to work on time consistently without also sometimes being way too early?
If I work a PM I know to just show up an hour and a half early to get to my work location on time, if I’m early I eavesdrop on break room gossip with my jumbo cookie from the vending machine 😂
 

Tony the Tigger

Well-Known Member
Just like the suspension of daily housekeeping was temporary.

Just like the suspension of trams were temporary.

Temporary means something different to Disney bean counters.

Just like the much longer list we can all make of things that have been temporarily suspended over the last few years and have been making announcements of coming back daily.
 

Basil of Baker Street

Well-Known Member
We’re struggling to get fully staffed in Vegas also, a lot of people won’t do customer service anymore regardless of the pay.

They’d rather make $15-20 an hour working on the phone or in a warehouse than make $30+ an hour putting up with miserable people all day.

Disney could easily afford to buy their way out of this problem but it’s not going to be cheap, it’s not enough to just pay a couple bucks an hour more than the Amazon warehouse or even the local restaurant who can hire people who live nearby, the difference needs to be substantial to convince people to deal with the inconvenience of getting to work and to deal with the guests once they get there.

I’ve worked some form of customer service for 25 years and customers are getting less patient, more rude, and more aggressive every year.
This is 100% how I feel as well. Over time and by an large, humans suck and are unpleasant to deal with.
 

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