Save the Adventurer's Club Strategies
2. Sales Slowdown
There is really no reason to purchase things at DTD necessarily. The vast majority of items at downtown Disney can be purchased at numerous other locations on Disney Property. Avoid spending money down there (Except PI and the AC). If you must purchase something, this is the suggested protocol:
Me: "Mr./Ms. CM, I'd love to purchase this. Could I speak to someone in charge? I'd like a few moments of their time."
CM: "Sure."
Me: "Mr./Ms. Manager, I would love to purchase this. However, given the current situation with PI/CW/AC, I refuse to spend another dollar at DTD until the situation is resolved. Could you assist me in locating this item elsewhere on the resort? I will go and purchase this item from the other location directly. Could you also convey to your management and Kevin Landsberry that you have customers that are directly refusing to spend their money at DTD because of the current PI/CW/AC situation? In return, I would be happy to phone call or e-mail whoever you'd like to let them know of the outstanding service I've received from you today."
Be respectful, but firm. They will be happy to assist you, because guest satisfaction is a huge concern of all DTD managers. This will also have the added benefit of tying up their time as well as hitting DTD where it hurts: The Bottom Line ($)
6. DVC Members and serious prospective Members
The first step is to have all current DVC Members call the DVC Member Services line at 1-800-800-9800 and let them know that you are not happy about this decision as a member, and that it will affect your decision to buy more points and/or reccomend the DVC to friends. They may mention that your real complaint it with Disney, and not the DVC. Do not accept this. Tell them that WDW and the DVC are the same company and that company is not treating is doing its best customers a HUGE disservice by closing down PI/AC/CW. They will list your name and tell you that your concerns have been heard. Also, be sure to contact your Sales Guide and DVC president Jim Lewis.
The CMs manning the DVC kiosks across the resort can't do anything to help our cause. Their job is to get potential customer's information into the DVC computer system & to get potential customers over to Saratoga Springs for a sales presentation. What prospective members can do is to go on a sales presentation, listen to what the guide has to say and then tell them something like this:
"I could be interested in what you have to offer. I want to think about it for a while. However, there is one thing I do want to make clear to DVC: For such an expensive purchase (current entry price is around $16K), I have an expectation that Disney will provide some sort of (evening) adult entertainment area as part of the resort that is not an additional shopping venue. I am watching the problems over at the Downtown Disney area carefully & if I see adult entertainment venues such as the CW & AC being eliminated, it will directly impact my decision to purchase a DVC ownership interest. Could you convey this message back to DVC management by e-mail & copy Kevin Landsberry on the e-mail?"
With the summer vacation season, Disney is now into one of their peak DVC selling periods. There are a limited number of DVC sales presentations each day. If you start cutting into these presentations with people who won't buy due to Mr. Landsberry's new strip mall project, it will get their attention. Remember, DVC is the goose that lays the golden eggs.
Remember, if we do all this our impact will be felt.