It’s not that easy, if they instantly give the CMs a raise every time they demand one the demands will never end. It’s a game, they have to play it to maintain a balance.There's no one to blame but management here. It's in their hands to resolve this. CM's are only asking for better pay and better working conditions. If you have a trip planned in the very near future, I think it's better to reschedule or cancel. If you feel like complaining that this is going too far, you should probably also channel that energy towards DLP management since they have the power to end the strike immediately.
That’s true of any business, the gamesmanship, using the press… it’s just part of the process to reach a compromise in the middle.