I’ll use my example again. My 80’year old grandma doesn’t need a wheelchair at the parks, we pace it out so we have a good balance of walking/sitting/resting as we go about the park. However, I can’t imagine making her walk from the middle of any of these parking lots just to get to the front entrance, that’s just cruel and very poor guest service. There’s no benches in the parking lots, no where to duck into to get AC, no shade. So now when she’s here this week I’ve had to come up with ways to get her to the front of parks without a tram. Some I’ll have to drop her at the rideshare area and leave her there and then exit the parking lot and park myself then meet up with her. Others I have booked a dining reservation at a hotel to get closer to transportation options(which we will just cancel once inside) It’s embarrassing that I have to go through such lengths because they can’t bring back a simple service. I know places are short staffed, but this one really needs to be a priority. I’d even compromise and say that maybe they only start running trams once cars hit a certain row, less labor and gas, but this really can’t continue and I hope people are voicing this to guest relations.
Guest.Services@disneyworld.com