I'm just wondering, do any CM's actually believe these TDA execs care about them? These execs are only in the job for 6 to 18 months at a time. And their Insta accounts are expertly managed and curated. And so do smart and savvy CM's actually think these executives care about them as humans and as Cast Members? Let alone actually care about Disneyland?
Not to mention, do these executives have a thorough understanding of Disneyland from both a show and business perspective?
By show I mean how Disneyland is perceived by the guests- do they understand the psychology behind how it impacts its guests, what each land represents, each attraction, each show? And a working knowledge of the history of the resort as fans perceive it? And the basics of what a day at Disneyland entails from parking to security to waiting on Main Street for 3 o'clock parade.
And by business I mean the back end of things- operations (crowd flow, capacity, scheduling, ordering), food and beverage (the basics of restaurant operations and service), attraction design, and a thorough understanding of hospitality and customer service and how Disney has applied these principles over decades?
Obviously they don't need to be experts in
all of these but they should definitely be able to have a working knowledge of these concepts as well as a love of Disneyland that's deeply ingrained in their psyche and a genuine desire to make the place better- both from a show and business perspective.
In an interview Ouimet talked about how he had always heard about Disneyland's impeccable cleanliness, service, and maintenance- and his shock when he hired in and found Disneyland slacking in this regard. And the work he did to fix it.
D'Amaro launched a number of cast first initiatives aimed at increasing employee satisfaction, as well as worked towards healing Disney's relationship with Anaheim. He at least seemed to genuinely love the Disney brand and I'm glad he's over Parks, Experiences, and Products.
Campbell never really stood out (though having the resort shut down gives her a huge disadvantage) but I think she'll be remembered alongside Colglazier's, Kalogridis's, and the Grier's- ultimately forgotten by fans. Not loved like Lindquist and Ouimet, but not reviled like Pressler and Harris.